Summary
Overview
Work History
Education
Skills
Timeline

Shantel Collins

Cloverdale,OH

Summary

Dynamic and results-oriented professional with a proven track record of enhancing customer satisfaction and streamlining operations at R&S Flooring. Expert in business planning and customer relations, demonstrating exceptional attention to detail and relationship-building skills. Achieved significant improvements in financial management and staff training, employing innovative strategies for business growth.

Overview

2026
2026
years of professional experience

Work History

Business Owner

R&S Flooring
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.

Clerk

BMV
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.

CNA

Brookview Nursing Home
06.2019 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Welder

S&S Welding and Fabrication
05.2017 - 10.2019
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.
  • Prepared welding equipment to perform advanced welding work.

Education

Stna - Nursing

Vantage Career Center, Van Wert, OH
10.2008

Diploma -

Paulding High School, Paulding, OH
05.2007

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Relationship building
  • Work Planning and Prioritization
  • Business planning
  • Employee training
  • Project management
  • Bookkeeping
  • Staff hiring
  • Sales planning

Timeline

CNA - Brookview Nursing Home
06.2019 - Current
Welder - S&S Welding and Fabrication
05.2017 - 10.2019
Business Owner - R&S Flooring
Clerk - BMV
Vantage Career Center - Stna, Nursing
Paulding High School - Diploma,

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Shantel Collins