Shantel Elliott
Lillington ,NC
Summary
Dedicated professional skilled in problem resolution and promoting student engagement. Experienced in developing lesson plans and collaborating with colleagues to implement effective teaching strategies. Committed to fostering a supportive educational environment while excelling in high-volume customer service settings.
Overview
2
2
years of professional experience
Work History
Lead Teacher
Little Angels Daycare
Fuquay -Varina , NC
10.2024 - 12.2025
- Designed lesson plans that enhanced student engagement and participation.
- Managed classroom activities to cultivate a positive and inclusive learning environment.
- Monitored student progress and delivered timely feedback to support academic growth.
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with colleagues to develop effective teaching strategies and resources.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Participated in professional development sessions to enhance teaching skills and knowledge.
- Organized educational materials and resources for daily lessons and activities.
- Communicated regularly with parents about student development and concerns.
Shift Leader
Dunkin and Baskin
Fuquay-Varina, North Carolina
05.2024 - 10.2024
- Led team members during peak hours to enhance service efficiency.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Trained new staff on customer service protocols and operational procedures.
- Mentored newly hired employees on company programs to support onboarding and integration.
- Managed inventory levels and restocked supplies throughout shifts.
- Handled cash register transactions and balanced cash drawers at shift end.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
- Created promotional strategies to increase customer traffic during slow periods.
- Distributed food to service staff to ensure timely delivery to customers. to service staff for prompt delivery to customers.
Deli Clerk
Foodlion Grocery Store
Fuquay-Varina, North Carolina
02.2024 - 08.2024
- Prepared and served deli meats and cheeses to customers.
- Operated slicing equipment safely and efficiently for food preparation.
- Followed health and safety guidelines for food handling and storage.
- Adhered to health regulations regarding food handling and sanitation standards.
- Greeted customers at the deli counter to create a friendly environment. in a friendly and professional manner.
- Provided excellent customer service during busy shifts, ensuring customer satisfaction.
- Collaborated with team members to replenish stock and ensure freshness.
- Trained new employees on food handling, safety protocols, and customer service skills to enhance team effectiveness.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Education
Associate of Arts - Accounting And Finance
Bryant & Stratton College
NY12-2026
High School Diploma -
Harnett Central High School
Angier, NC06-2015
Skills
- Customer service
- Classroom management
- Lesson planning
- Team collaboration
- Inventory management
- Effective communication
- Problem resolution
- Cash handling
- Staff training
- Multitasking and organization
- Customer relations
- Scheduling
- De-escalation techniques
- Critical thinking
- Retail sales customer service
- Empathy and patience
- Money handling
- Service standard compliance
- Payment processing
- High-energy attitude
- Multi-line phone talent
- Strong teamwork
- Cultural awareness
- Time management
- Medical terminology
- Customer satisfaction measurement
- Negotiation strategies
References
References available upon request.
Timeline
Lead Teacher
Little Angels Daycare
10.2024 - 12.2025
Shift Leader
Dunkin and Baskin
05.2024 - 10.2024
Deli Clerk
Foodlion Grocery Store
02.2024 - 08.2024
Associate of Arts - Accounting And Finance
Bryant & Stratton College
High School Diploma -
Harnett Central High School