Shantel Harlow
Smithville
Summary
Disciplined, motivated, and physically capable student pursuing a degree in Computer Science, with hands-on experience in demanding environments. Developed resilience, critical and quick thinking, and strong time-management skills through balancing academics with hands-on jobs. Recognized for team collaboration, reliability, and a commitment to personal and team-oriented growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Saigon Spa and Nails
06.2022 - 07.2022
- Handled reception (booking appointments, customer payments, phone)
- Hauling and unloading shipments, sanitizing equipment, cleaning of the backroom, main floor, and bathroom, laundry, and handling hot stone equipment.
Customer Service Associate
H-E-B
08.2025 - Current
- Delivered friendly, efficient customer service in a fast-paced retail environment
- Retrieved shopping carts and ADA carts in extreme heat, cold, and rain to maintain customer convenience
- Returned perishable and misplaced items to appropriate areas to maintain food safety
- Assisted customers with carry-outs and loading groceries into vehicles
- Maintained clean and organized front-end areas
- Worked in conjunction with cashiers to ensure smooth checkout flow
- Resolved customers' issues when a cashier or supervisor was not present
School Nutrition Assistant – SUN Program
Smithville Independent School District
05.2025 - 07.2025
- Worked in a fast-paced kitchen setting to prepare and assemble high volumes of meal bags, ensuring accuracy with fresh produce as well as frozen food items.
- Quickly and efficiently cut produce and packaged meals while meeting strict daily deadlines.
- Supported outdoor meal distribution across multiple county sites, maintaining speed, organization, and professionalism during service.
- Handled inventory management, restocking, and heavy lifting from freezers and storage, contributing to smoother kitchen operations.
- Upheld food safety and hygiene standards in all stages of preparation, packaging, and distribution.
Education
Smithville High School
Smithville, TX05.2026
Skills
- Familiar with Java (actively working on Java Certification)
- Familiar with Python
- Task optimization
- Customer-focused mindset
- Safety Compliance
- Team Collaboration
Extracurriculars
- National Honor Society (2024-2026), Official Secretary (2025-2026)
- Smithville High School U.I.L – Spelling, Computer Science, Copy Edit, Journalism
- Regional qualifier for U.I.L Spelling, Journalism
- Smithville High School Varsity Powerlifting Team (2022-2025)
- Regional qualifier all four years, state qualifier for 2025 and 2026 season.
- Smithville High School Leo’s Club (2024-2025)
- Smithville High School Tennis Team (2021-2023)
LANGUAGES
Fluent in English
Proficient in Filipino (Tagalog dialect)
Certification
- Texas Food Handler Certificate (Valid through June 2025 – June 2027)
- OSHA 10-Hour General Industry Certification (Completed September 7, 2023)
Timeline
Customer Service Associate
H-E-B
08.2025 - Current
School Nutrition Assistant – SUN Program
Smithville Independent School District
05.2025 - 07.2025
Customer Service Assistant
Saigon Spa and Nails
06.2022 - 07.2022
Smithville High School