Shantel Horace

Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Knowledgeable and dedicated customer service professional with extensive experience in TypeTypeTypeTypeTypeTypeTypeTypeTypeTypeTypeTypeTypeTypeTypeType industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.