Shantel Jackson
Detroit,MI
Summary
Certified Medical Assistant with a warm and friendly demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven ability to collaborate with healthcare professionals to achieve positive outcomes and meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Trusted Medical PLLC
07.2025 - Current
- Managed patient scheduling and ensured timely appointments for efficient office operations.
- Assisted in conducting patient assessments and recorded vital signs accurately to support clinical staff.
- Streamlined inventory management processes, improving supply availability for daily clinical needs.
- Trained and mentored new medical assistants, fostering a collaborative team environment for enhanced service delivery.
- Led quality improvement initiatives that enhanced patient care standards and optimized operational workflows.
Certified Medical Assistant
Michigan Orthopedic Specialists
02.2025 - 10.2025
Certified Medical Assistant
LTS Medical
08.2024 - 02.2025
Certified Medical Assistant
Henry Ford Occupational Health
02.2024 - 05.2024
Certified Medical Assistant
Corewell Health East
02.2023 - 02.2024
Certified Medical Assistant
DMC Children's Hospital of Michigan
08.2021 - 02.2023
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained blood specimens by performing venipunctures and finger sticks.
- Administered vaccinations via intramuscular and subcutaneous injection and completed proper documentation.
Certified Medical Assistant
Ascension Medical Group
10.2020 - 06.2021
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant
Alliance Health Professionals
06.2019 - 07.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills. Conducted prior authorizations if needed.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Measured patient spirometry.
- Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for patients.
- Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
Certified Medical Assistant
Henry Ford Commerce Family Medicine
03.2017 - 12.2018
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained blood specimens by performing venipunctures and finger sticks.
Medical Assistant Extern
Henry Ford Pediatrics
01.2017 - 03.2017
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Some College (No Degree) - Biological Sciences
Macomb Community College
Warren, MIMedical Assistant Certificate - Healthcare
Ross Medical Education Center
Madison Heights, MI03-2017
High School Diploma -
Center Line High School
Center Line, MI06-2011
Skills
- Customer service
- Patient scheduling
- Exam room preparation
- Injection administration
- Medical terminology
- Electronic health records
- HIPAA compliance
- Clinical documentation and vital signs
- Patient assessment documentation
- Performing EKGs, XRAYs and PFTs
- Venipuncture expertise
- Lab specimens and collections
Certification
- BLS, AHA-Exp. 04/2027
- CCMA, NHA-Exp. 04/2028
Timeline
Certified Medical Assistant
Trusted Medical PLLC
07.2025 - Current
Certified Medical Assistant
Michigan Orthopedic Specialists
02.2025 - 10.2025
Certified Medical Assistant
LTS Medical
08.2024 - 02.2025
Certified Medical Assistant
Henry Ford Occupational Health
02.2024 - 05.2024
Certified Medical Assistant
Corewell Health East
02.2023 - 02.2024
Certified Medical Assistant
DMC Children's Hospital of Michigan
08.2021 - 02.2023
Certified Medical Assistant
Ascension Medical Group
10.2020 - 06.2021
Certified Medical Assistant
Alliance Health Professionals
06.2019 - 07.2020
Certified Medical Assistant
Henry Ford Commerce Family Medicine
03.2017 - 12.2018
Medical Assistant Extern
Henry Ford Pediatrics
01.2017 - 03.2017
Some College (No Degree) - Biological Sciences
Macomb Community College
Medical Assistant Certificate - Healthcare
Ross Medical Education Center
High School Diploma -
Center Line High School