Shantel Jones
Howmet Areospace
Richmond Heights ,OH
2027
years of professional experience
Dynamic and detail-oriented professional with a proven track record at Verizon Wireless, excelling in customer service and problem-solving. Recognized for fostering teamwork and collaboration while effectively managing multitasking demands. Committed to quality outcomes and continuous improvement, leveraging strong verbal communication skills to enhance customer experiences.
Work History
Wax Finisher
5 Years 10 Months- Inspected aerospace components for surface defects, dimensional accuracy, and finish quality.
- Removed excess material using hand tools, grinders, and abrasive equipment.
- Deburred castings to meet strict production and safety requirements.
- Smoothed welded and machined surfaces to prepare parts for downstream processing.
- Followed safety protocols while handling sharp parts, abrasives, and powered equipment.
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
- Collaborated effectively with other team members to ensure seamless integration of finishing work in production timelines.
Swagelok
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
The Center
2 Years 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated independent ownership and collaborative teamwork in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Representative
2 Years 2 Months- Assisted customers with wireless account changes, billing inquiries, and plan adjustments.
- Resolved device setup, activation, and troubleshooting issues across phone and service features.
- Processed orders, returns, and exchanges while maintaining accurate account records.
- Explained product options, promotions, and service terms to support informed purchasing decisions.
- Managed customer interactions through phone and in-person communication with professionalism.
- Updated CRM systems with customer notes, service requests, and resolution details.
- Supported retention efforts by identifying needs and recommending suitable wireless solutions.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Dependable and responsible
Multitasking Abilities
Computer skills
Verbal communication
Timeline
The Center
Intake Coordinator
04.2023 - 08.2025Read More
Wax Finisher
Howmet Areospace
11.2020 - 09.2026Read More
Representative
Verizon Wireless
10.2020 - 12.2022Read More
Swagelok
Machine Operator
Read More
Cuyahoga Community College
High School Diploma
Read More