Shantel Kimble
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
13
13
years of professional experience
Work History
Housing Specialist
Housing Authority of Cook County
Chicago, IL
02.2025 - Current
- Facilitated eligibility determination for Housing Choice Voucher applicants, ensuring compliance with federal regulations.
- Collaborated with landlords to resolve issues and improve program participation rates in the community.
- Managed case files meticulously, ensuring accuracy in documentation and adherence to compliance standards.
- Educated clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Provided comprehensive case management services, assisting families in achieving self-sufficiency through stable housing situations.
Office Assistant
Housing Authority of Cook County
Chicago, IL
05.2024 - Current
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous phone support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Performs general clerical duties, including but not limited to filing, answering telephones, photocopying, preparing mailings, typing, faxing, and file routing, retrieval and replacement.
- Performs all duties in accordance with Authority policies.
Front Desk Receptionist
Chicago Housing Authority
Chicago, IL
08.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Customer Service Representative
County Care
Chicago, IL
12.2022 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Records Specialist/Receptionist
Parkview Rehabilitation Center
Chicago, IL
12.2021 - 11.2022
- Filed records for timely retrieval.
- Audited files for completion and accuracy.
- Posted medical records promptly upon accurate assembly and analysis.
- Communicated with doctors and insurance companies to resolve patient issues.
- Documented patient condition and treatment, coding medical claims.
- Coordinated assessments for client company's personnel.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Patient Service Representative
Howard Brown Health Center
Chicago, IL
02.2020 - 11.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
Concierge
Titan Security Group
Chicago, IL
12.2018 - 01.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Security Officer
Fifth Third Bank
Chicago, IL
06.2017 - 11.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Clerk
USPS
Champaign, IL
09.2014 - 06.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Produced high-quality communications for internal and external use.
Data Entry Clerk
Caterpillar
Champaign, IL
07.2012 - 09.2014
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
Education
Associate of Science - Nursing
Northwestern College
Bedford Park, IL12-2026
High School Diploma -
Global Visions Academy
06-2010
Skills
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Medical billing
- Attention to detail
- Claims appeal procedures
- Medical Terminology
- Affordable Housing Knowledge
Education and Training
other,other
Timeline
Housing Specialist
Housing Authority of Cook County
02.2025 - Current
Office Assistant
Housing Authority of Cook County
05.2024 - Current
Front Desk Receptionist
Chicago Housing Authority
08.2023 - 05.2024
Customer Service Representative
County Care
12.2022 - 07.2023
Medical Records Specialist/Receptionist
Parkview Rehabilitation Center
12.2021 - 11.2022
Patient Service Representative
Howard Brown Health Center
02.2020 - 11.2021
Concierge
Titan Security Group
12.2018 - 01.2020
Security Officer
Fifth Third Bank
06.2017 - 11.2018
Clerk
USPS
09.2014 - 06.2017
Data Entry Clerk
Caterpillar
07.2012 - 09.2014
High School Diploma -
Global Visions Academy
Associate of Science - Nursing
Northwestern College