Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Experience - C X C
Seminars Conferences Workshops
Certification
Languages
References
Timeline
Generic

Shantel Kinglocke

Boynton Beach

Summary

I guarantee to bring to the table highly developed organizational skills, excellent leadership ability, and well-trained communication skills. It is with confidence, then, that I highlight that these success factors will allow me to contribute significantly to the continued growth of your organization. I am an adaptable personal assistant who offers database management and business communications expertise, paired with outstanding communication and time management skills. I am a tech-savvy individual in job-related software. Recognized for displaying consistent professionalism, and quickly learning procedures and methods. Efficient Personal Assistant known for high productivity and task completion. Specialize in time management, confidential document handling, and advanced scheduling techniques. Excel in communication, problem-solving, and adaptability, ensuring seamless support and workplace efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Personal Assistant

TOUINC
11.2022 - 09.2023
  • Managed daily schedules for executives to ensure effective time management.
  • Organized and maintained filing systems for important documents and correspondence.
  • Handled correspondence, including emails, phone calls, and mail communications.
  • Conducted research to provide relevant information for executive decision-making processes.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained confidential files related to personnel records or other sensitive information.

Customer Service Representative

KOA Kamground
05.2022 - 09.2022
  • Assisted guests with reservations and check-ins at KOA Kamground.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Provided information about local attractions and campground amenities to guests.
  • Maintained cleanliness and organization of the customer service area.
  • Processed payments and managed financial transactions accurately.
  • Educated guests on campground policies, procedures, and safety guidelines.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

AT&T
04.2021 - 09.2021
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Personal Assistant

Blue Ember Group
04.2018 - 04.2021
  • Managed daily schedules for executives to ensure effective time management.
  • Coordinated travel arrangements and itineraries for business trips and meetings.
  • Organized and maintained filing systems for important documents and correspondence.
  • Handled correspondence, including emails, phone calls, and mail communications.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Performed calendar management and scheduling of appointments for the executive.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Managed office supplies inventory and placed orders when necessary.

Administrative Assistant

ProLoans
03.2014 - 11.2017
  • Managed correspondence and communication for client inquiries and internal requests.
  • Organized schedules and appointments for team members and executives effectively.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Assisted in preparing financial documents and reports for loan processing.
  • Collaborated with departments to streamline administrative processes and improve workflow efficiency.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Directed customer inquiries to appropriate department personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.

Store Manager

Crisp Water Store
12.2012 - 01.2014
  • Oversaw daily store operations and ensured smooth functioning of all aspects.
  • Managed inventory levels and coordinated restocking of products efficiently.
  • Trained and mentored staff on customer service and store policies effectively.
  • Handled customer inquiries and resolved issues promptly to maintain satisfaction.
  • Monitored cash handling procedures and ensured accuracy in transactions consistently.
  • Conducted regular team meetings to align goals and share important updates.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Updated and maintained store signage and displays.
  • Managed daily banking activities such as deposits and withdrawals.

Education

Management Studies - Bsc Marketing

Northern Caribbean University
Jamaica
08-2024

High School Diploma -

Bishop Gibson
Jamaica
07-2011

Skills

  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Excellent with Kids
  • Customer Service Skills
  • Communications Skills
  • Marketing Skills
  • Inter-Personal Skills
  • Calendar management
  • Document organization
  • Travel coordination
  • Time management
  • Customer relationship management
  • Conflict resolution
  • Research skills
  • Effective communication
  • Stress management
  • Customer service
  • Client satisfaction
  • Clean driving record
  • Critical thinker
  • Communication skills
  • Excellent communication skills
  • Strong communication skills
  • Valid Driver's license
  • Professional and mature
  • Food service background

Personal Information

  • Gender: Female
  • Nationality: Jamaican

Hobbies and Interests

  • Reading
  • Surfing the internet
  • Cooking
  • Watching Documentaries

Experience - C X C

2, 2, 2, 3, 3

Seminars Conferences Workshops

  • TOUINC, 11/01/22, 09/30/23, Personal Assistant
  • KOA Kamground, 05/01/22, 09/30/22, Customer Service Representative
  • AT&T, 04/01/21, 09/30/21, Customer Service Representative
  • Blue Ember Group, 04/01/18, 04/30/21, Personal Assistant/Nanny
  • Crisp Water Store, 12/01/12, 01/31/14, Store Manager
  • ProLoans, 03/01/14, 11/30/17, Administrative Assistant

Certification

  • CXC
  • BSC IN MARKETING

Languages

English
Professional

References

References available upon request.

Timeline

Personal Assistant

TOUINC
11.2022 - 09.2023

Customer Service Representative

KOA Kamground
05.2022 - 09.2022

Customer Service Representative

AT&T
04.2021 - 09.2021

Personal Assistant

Blue Ember Group
04.2018 - 04.2021

Administrative Assistant

ProLoans
03.2014 - 11.2017

Store Manager

Crisp Water Store
12.2012 - 01.2014

Management Studies - Bsc Marketing

Northern Caribbean University

High School Diploma -

Bishop Gibson

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