Shantel Landfair
Maricopa,AZ
Summary
Results-driven sales director with more than 15 years of leadership across debt resolution, financial services, and consultative inside sales environments. Proven ability to build high-performance sales organizations, scale multi-million dollar enrollment growth, and align frontline execution with executive revenue strategy. Known for transforming conversion performance, strengthening retention, and creating disciplined, accountable cultures that deliver measurable financial outcomes within highly regulated environments. Seasoned Director of Sales with a track record in strategy development and market analysis. Known for building strong relationships, leading cross-functional teams, and driving sales growth. Skilled in leveraging data to drive strategic direction and increase revenues. Proven ability to lead sales teams in new and established markets.
Overview
18
18
years of professional experience
Work History
Director of Sales
JG Wentworth
01.2024 - Current
- Provide executive leadership over national debt relief sales operations, guiding four sales managers and forty-five frontline consultants responsible for unsecured debt enrollment performance averaging approximately $30 million per month.
- Lead strategic execution across conversion, retention, and first-payment realization while maintaining strict compliance and customer-first program integrity.
- Through disciplined coaching frameworks, KPI accountability, and call-quality optimization, increased team conversion from 16 percent to 28 percent and achieved the highest company-wide conversion performance in Q2 and Q4 of 2025.
- Partner closely with executive leadership to forecast revenue, analyze performance trends, and continuously refine strategy to sustain large-scale financial growth.
Sales Manager
JG Wentworth
01.2023 - 01.2024
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Led sales team to achieve revenue targets and improve client engagement.
- Developed training programs for new sales representatives to enhance skills.
- Coordinated sales presentations and product demonstrations for prospective clients.
- Facilitated regular team meetings to discuss performance, strategies, and challenges faced.
- Managed daily operations of sales department, including supervision of staff members.
Account Executive
JG Wentworth
03.2021 - 01.2023
- Developed and implemented targeted sales strategies to align with customer needs and drive revenue growth.
- Negotiated contracts and pricing with potential customers to close deals.
- Sourced new sales opportunities through timely follow-up on inbound leads.
- Managed sales pipeline with CRM software, ensuring accurate tracking of leads and opportunities.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Sr. Debt Consultant II
Freedom Debt Relief
01.2015 - 01.2020
- Provided consultative financial guidance to consumers seeking relief from unsecured debt, resulting in high-quality enrollments and improved long-term client outcomes.
- Achieved President's Club recognition for exceptional production and revenue contribution by fostering trusted relationships through empathetic discovery, compliant solution alignment, and disciplined execution.
- Assisted clients in understanding debt relief options and processes.
- Analyzed client financial situations to recommend appropriate solutions.
- Developed personalized repayment plans tailored to individual client needs.
Inside Sales Representative
DISH Network
01.2014 - 01.2015
- Drove new customer acquisition through consultative inside sales engagement and consistently exceeded performance expectations, earning Platinum Sales Award recognition for sustained production results.
- Managed customer accounts to ensure satisfaction and retention.
- Conducted product demonstrations to highlight features and benefits.
- Collaborated with marketing teams to develop promotional strategies.
Mortgage Consultant
State Farm Bank
01.2011 - 01.2014
- Managed relationships with insurance agents to generate purchase and refinance mortgage production while maintaining disciplined pipeline oversight and high-quality compliant loan submissions.
- Collaborated closely with customers and agents to identify financing strategies aligned to borrower objectives and long-term financial stability.
- Consulted clients on mortgage options and financial products.
- Analyzed client financial profiles to determine eligibility for loans.
- Guided customers through application and approval processes.
Mortgage Sales Advisor
Morgan Stanley Smith Barney Credit Corp
01.2008 - 01.2011
- Partnered with financial advisors to structure tailored financing solutions for clients and supported national advisor network through virtual consultations and lending expertise across conforming, non-conforming, and portfolio products.
- Assisted clients in understanding mortgage products and services.
- Evaluated client financial situations to recommend suitable mortgage options.
- Collaborated with underwriters to facilitate timely loan approvals.
Education
Business - Finance Studies
American InterContinental University
High School Diploma -
Hillcrest High School
Skills
- Sales strategy and development
- Revenue forecasting and growth
- KPI accountability and analysis
- Compliance management
- Customer engagement and relationship management
- CRM software proficiency
- Negotiation techniques
- Performance improvement strategies
- Training and development
- Sales training and leadership
- Sales pipeline management
- Sales coaching
- Sales reporting
- Profitability optimization
- Business development and planning
Timeline
Director of Sales
JG Wentworth
01.2024 - Current
Sales Manager
JG Wentworth
01.2023 - 01.2024
Account Executive
JG Wentworth
03.2021 - 01.2023
Sr. Debt Consultant II
Freedom Debt Relief
01.2015 - 01.2020
Inside Sales Representative
DISH Network
01.2014 - 01.2015
Mortgage Consultant
State Farm Bank
01.2011 - 01.2014
Mortgage Sales Advisor
Morgan Stanley Smith Barney Credit Corp
01.2008 - 01.2011
Business - Finance Studies
American InterContinental University
High School Diploma -
Hillcrest High School