SHANTEL SHUMAKER
Spokane
Summary
Knowledgeable opthalmic technician with solid foundation in ophthalmic and optometric procedures, as well as patient care. Adept at assisting in eye examinations and maintaining precise patient records. Demonstrated proficiency in diagnostic testing and patient communication.
Overview
10
10
years of professional experience
Work History
Opthalmic Technician
Northwest Pediatric Ophthalmology
11.2024 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Optometric Technician
Vision Institiute Northwest
06.2023 - 11.2024
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Optometric Technician
The Eye Care Team
11.2022 - 06.2023
- Conducted comprehensive patient eye exams, assisting optometrists with diagnostic procedures and equipment setup.
- Managed patient scheduling, ensuring efficient flow and minimal wait times in a fast-paced clinic environment.
- Educated patients on proper contact lens care, enhancing compliance and satisfaction with prescribed solutions.
- Operated advanced diagnostic equipment, including retinal cameras and visual field analyzers, OCT, auto refractor, ensuring accurate data collection, taking payments, and scheduling.
Customer Service Rep
Arthur J Gallagher
05.2019 - 04.2022
- Answer phones, process claims, and assist participants in setting up online accounts, process bereavement packets, Medicare letters, and type 50 wpm.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
Receptionist
Spokane Internal Medicine/ Multicare
04.2018 - 05.2019
- Managed patient scheduling and appointment confirmations, ensuring optimal office workflow.
- Assisted with electronic health record management, maintaining accuracy and confidentiality of sensitive information.
- Confirmed appointments, communicated with clients, and updated client records.
Admissions Specialist
Sundown M Ranch
08.2015 - 09.2017
- Assisted patients on treatment intake with clinical interviewing for insurance purposes, verified insurance, checked patients in, answered phones.
Education
Chemical dependency
Yakima Valley Community College
Skills
- Medical Terminology Certification
- Visual prescreening
- Medical history documentation
- Chart documentation
- Diagnostic testing
- Patient care
- Corneal topography analysis
- Lensometry
Timeline
Opthalmic Technician
Northwest Pediatric Ophthalmology
11.2024 - Current
Optometric Technician
Vision Institiute Northwest
06.2023 - 11.2024
Optometric Technician
The Eye Care Team
11.2022 - 06.2023
Customer Service Rep
Arthur J Gallagher
05.2019 - 04.2022
Receptionist
Spokane Internal Medicine/ Multicare
04.2018 - 05.2019
Admissions Specialist
Sundown M Ranch
08.2015 - 09.2017
Chemical dependency
Yakima Valley Community College
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