Faith Coffman
Lynn Haven,FL
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Opthalmic Technician
VisionFirst Eye Center
07.2020 - 05.2023
- Filing prior authorization for patient's
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
Teacher
Daycare, Deerfoot Child Development Center
11.2019 - 03.2020
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Dressed and changed infant and toddler diapers to maintain hygiene
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Addressed behavioral and learning issues with parents and daycare management
- Established safe play environment for children
- Consistently enforced disciplinary limits for structured environment conducive to learning
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Participant Service Representative
Serco
08.2019 - 11.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted federal and military employees with management of their retirement plans.
- Logged call information and solutions provided into database.
- Processed over debit and credit card and electronic check payments
Cosmetologist
Ralph's Barber Shop and Styling Salon, Wise
11.2017 - 09.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
Substitute Teacher
DICKENSON COUNTY PUBLIC SCHOOLS
08.2014 - 05.2016
- Worked with Kindergarten through eighth grade students, substituting in different elementary and middle school in Dickenson County
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Assisted students of all ability levels develop life-long learning skills and good study habits
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Education
Associate of Arts - General Studies
Southwest Virginia Community College
Richlands, VA05.2016
Skills
- Ophthalmology
- EMR systems
- Medical terminology
- Medical records
- Medical scheduling
- HIPAA
- Medical office experience
- Anatomy knowledge
- Microsoft Office
- Patient care
- Supplies Inventory
- Prior Authorization
Certification
- COA - Certified Ophthalmic Assistant
- Licensed Cosmetologist
- CPC-A - Certified Professional Coder-Apprentice
Timeline
Opthalmic Technician
VisionFirst Eye Center
07.2020 - 05.2023
Teacher
Daycare, Deerfoot Child Development Center
11.2019 - 03.2020
Participant Service Representative
Serco
08.2019 - 11.2019
Cosmetologist
Ralph's Barber Shop and Styling Salon, Wise
11.2017 - 09.2019
Substitute Teacher
DICKENSON COUNTY PUBLIC SCHOOLS
08.2014 - 05.2016
Associate of Arts - General Studies
Southwest Virginia Community College
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