Shantel Tucker
Intouchcx
Casa Grande,AZ
7
years of professional experience
Experienced customer service and operations professional with a background in banking, community coordination, and team leadership. Known for accurate record-keeping, issue resolution, and clear communication in fast-paced settings.
Work History
Greendot Bank Specialist
1 Month- Resolved banking account inquiries, delivering accurate support across transactions, balances, and service requests.
- Processed customer payments and transfers while following banking procedures and verification requirements.
- Investigated account discrepancies, documenting findings and escalating complex issues for timely resolution.
- Verified customer identity and maintained confidentiality during sensitive financial conversations.
- Updated account records and case notes with clear, compliant documentation for follow-up actions.
- Navigated banking systems to retrieve account details, service history, and transaction information.
- Communicated policy information clearly, helping customers understand account services and next steps.
- Adapted quickly to changing procedures, maintaining accuracy and professionalism in fast-paced support environment.
- Ensured accurate record-keeping by diligently maintaining documentation of all transactions, audits, and client interactions.
- Increased customer satisfaction by addressing and resolving complex banking issues.
Community Outreach Resource Coordinator
8 Months- Coordinated client schedules, ensuring timely appointments, transportation, and program participation.
- Communicated with clinical staff to support daily care coordination and client needs.
- Assisted with referral follow-up, connecting clients to appropriate recovery and wellness services.
- Updated intake records and resource documentation with accurate, confidential information.
- Tracked program availability and helped balance caseloads across assigned resources.
- Responded to client inquiries, providing clear direction on services, scheduling, and next steps.
- Maintained organized files and reports to support compliance and operational accuracy.
- Adapted quickly to changing priorities while supporting smooth coordination across departments.
- Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.
Head of Housekeeping Services
5 Years 8 Months- Directed housekeeping operations, ensuring consistent cleanliness, sanitation, and guest-ready standards across facilities.
- Supervised housekeeping staff, assigned daily workloads, and maintained coverage for routine and priority tasks.
- Trained new team members on cleaning procedures, safety practices, and proper use of supplies and equipment.
- Monitored inventory levels, ordered cleaning materials, and prevented shortages through organized stock control.
- Implemented improved cleaning workflows, reducing task delays and strengthening service consistency.
- Enforced health, safety, and sanitation standards, ensuring compliance with internal procedures and regulatory requirements.
Education
High School Diploma
Skills
Consumer lending
Know Your Customer
Payment processing
Financial planning
Banking regulations
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving
Multitasking
Reliability
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Customer service focus
Scheduling and planning
Workload prioritization
Timeline
Greendot Bank Specialist
Intouchcx
09.2026 - CurrentRead More
Community Outreach Resource Coordinator
Lake Point Recovery and Wellness
10.2025 - 06.2026Read More
Head of Housekeeping Services
Helping Cleaning Services
01.2020 - 09.2025Read More
Kern Valley High School
High School Diploma
Read More