Shantel Turner
Jonesboro,GA
Summary
Highly organized and analytical professional with superior goal setting, decision-making, and problem-solving skills. Demonstrated ability to work effectively with individuals from diverse backgrounds, utilizing strong investigative and interpersonal skills. Thrives under pressure in busy environments and adept at resolving conflicts efficiently. Committed to promoting community safety and assisting in the fair administration of justice. Skilled in identifying, developing, and sustaining a network of people and resources to accomplish tasks. Executes strategic initiatives with a methodical approach.
Overview
11
11
years of professional experience
Work History
Realtor
Homesmart Realty Group
Atlanta, GA
01.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Economic Support
Department of Human Services
Atlanta, GA
02.2019 - 09.2021
- Preparation and filing petitions
- File extensions/ change of status
- Nonimmigrant and Immigrant visa applications
- Draft, compile, and analyze case facts
- Maintain and organize client documentation
- Manage administrative duties: phone calls and emails
- Liaises with government agencies
Trainer/Billing/Patient Liability Representative
Piedmont Healthcare
11.2018 - 08.2021
- Handle and resolve incoming customer service inquiries
- Follow up on and collect outstanding balances
- Setup payment plans
- Provide financial assistance counseling
- Post adjustments to an account as needed
- Process refund requests
- Provide customer service skills, and phone etiquette
- Work effectively and efficiently under tight deadlines and high call volumes
- Train new employee
- Trained all New End Users with EPIC PB & HB billing
- Compile Training Reports for Direct Report
- Advised Senior Management of strategic Training Plans to enhance technical and leadership skills for the call center
- Conducted one- on- one sessions with managers and executives for leadership trainings
- Trained End User to search for bill accuracy and completeness and obtaining any missing information from patient
- Following up on unpaid claims within standard billing cycle timeframe PB Billing
- Successfully trained a diverse audience of End Users for their role in the use of EPIC program
- Conducted one- on- one sessions with managers and executives for leadership trainings
- Provided Support for setting up patient payment plans and work collection accounts
- Trained End Users on Researching and appealing denied claims
- Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing
Insurance AR Verification Specialist
D4C Brands
02.2018 - 08.2018
- Implemented accounts receivable action plan for patients
- Assisted with logistics to ensured field teams receive all information regarding collection efforts
- Directed correspondence with patients and other insurance representatives
- Coordinated the sales team by managing schedules, filing important documents and communicating relevant information
Hedis Medical records Large Volume Rep
Altegra Health
10.2014 - 05.2016
- Contacted by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period
- Scheduled of chart retrieval via Electronic Medical Record options, assigning an onsite field reviewer, or requesting the office fax or mail in requested chart copies
- Escalated and followed up with internal business partners regarding issues impacting successful retrieval of charts and support to expedite completion of charts received within completion dates
- Maintained thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval
- Participated in client calls throughout the project to coordinate retrieval of charts for LV/SH provider sites
PBX Operator
Emory Adventist Hospital
12.2013 - 10.2014
- Answered all incoming calls and directed communications to staff
- Handled emergency calls and assist callers with questions and concerns
- Handled announcements and handling of emergency codes
- Directed visitors, guest and family members
- Retrieved/disbursed mail and served as the main source of communication during hospital emergency
Education
Bachelor - Criminal Justice
Kennesaw State University
Kennesaw, GA05.2020
Associate of Arts -
Cosumnes River College
Sacramento, CA05.2010
Skills
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Insurance Verification
- CPT/HCPCS/ICD-10
- Date Entry
- Problem Solving
- EMR
- HIPPA Compliance
- Adjustments/Refund Request
- Charge Entry
- Payment Posting
- Epic
- Pivot Tables
- Hospital/Physician Billing
- Medicare/Medicaid
Coursework
- Criminal Law and Procedure
- Sociology of Law Enforcement
- Juvenile Delinquency
- Correctional Process
- Advanced Criminology
- Organizational Communication and Sociology
Timeline
Realtor
Homesmart Realty Group
01.2021 - Current
Economic Support
Department of Human Services
02.2019 - 09.2021
Trainer/Billing/Patient Liability Representative
Piedmont Healthcare
11.2018 - 08.2021
Insurance AR Verification Specialist
D4C Brands
02.2018 - 08.2018
Hedis Medical records Large Volume Rep
Altegra Health
10.2014 - 05.2016
PBX Operator
Emory Adventist Hospital
12.2013 - 10.2014
Bachelor - Criminal Justice
Kennesaw State University
Associate of Arts -
Cosumnes River College