Shana Alvarado
Rockford,IL
Summary
Diligent realtor with 5 years of experience in property management and sales, specializing in Section 8 housing. Proven expertise in landlord-tenant law and Fair Housing regulations, complemented by strong negotiation and customer service skills. Demonstrated leadership in supervising teams and managing property leasing processes. Committed to enhancing tenant satisfaction and operational efficiency in residential settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Realtor
Smart Home Realty LLC
01.2025 - Current
- Negotiated contracts and terms of sale on behalf of clients to ensure favorable outcomes for both parties involved.
- Developed and maintained a strong network of clients through referrals, networking events, and online marketing strategies.
- Created compelling property listings with high-quality photos, detailed descriptions, and virtual tours to attract potential buyers.
Dispatcher
Superior Air-Ground Ambulance Service
01.2025 - Current
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests.
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency.
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability.
911 Dispatcher
Winnebago County Sheriff's Office
01.2024 - 01.2025
- Managed a high volume of emergency (911) and non-emergency calls daily, prioritizing situations based on severity and dispatching appropriate police, fire, or EMS units.
- Collected and verified critical incident information, assessed call urgency, and provided pre-arrival instructions (CPR, first aid) to callers.
- Utilized Computer-Aided Dispatch (CAD) software and multi-line phone systems to enter detailed incident reports, monitor radio traffic, and coordinate multi-agency responses.
Realtor
Keller Williams Realty Signature
01.2021 - 01.2024
- Successfully closed dozens of real estate transactions, resulting in over millions in sales volume on one of the top performing teams in the country.
- Conducted market research to accurately price properties and provide clients with competitive analysis reports.
- Collaborated with mortgage brokers, home inspectors, and attorneys to ensure smooth transactions for clients.
Education
Associate's degree - Psychology
Upper Iowa University
Remote12.2025
Skills
- Sales
- Section 8
- Microsoft Word
- Property leasing
- Customer service
- Negotiation
- Property management
- Microsoft Outlook
- Microsoft Office
- Organizational skills
- Administrative experience
- Computer literacy
- Computer skills
- Time management
- Analysis skills
- Leadership
- Landlord-tenant law
- Fair Housing regulations
- Supervising experience
- Microsoft Excel
- Data entry
- Management
- Attention to detail
- Communication skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
Certification
- Emergency Medical Dispatch
- AED Certification
- CPR Certification
- Certified Notary Public
- Driver's License
- Real Estate License
Timeline
Realtor
Smart Home Realty LLC
01.2025 - Current
Dispatcher
Superior Air-Ground Ambulance Service
01.2025 - Current
911 Dispatcher
Winnebago County Sheriff's Office
01.2024 - 01.2025
Realtor
Keller Williams Realty Signature
01.2021 - 01.2024
Associate's degree - Psychology
Upper Iowa University