Shantel Watts
Milwaukee,United States
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Cook
New Perspective Senior Living
06.2024 - Current
- Prepared and plated meals according to dietary guidelines and resident preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Took food orders from servers and cooked items quickly to complete order items together and serve hot.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Concierge Housekeeper
Saint John’s on the Lake
02.2022 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
Laundry Operator
Crothall Healthcare
09.2020 - 12.2021
- Operated industrial laundry equipment to process large volumes of linens and garments efficiently.
- Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
- Expedited client orders by accurately tracking, labeling, and packing completed items for pickup or delivery.
- Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.
- Contributed to team success through diligent work ethic and excellent communication with colleagues.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
Housekeeper
The Knickerbocker Hotel
03.2020 - 10.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Washed and put away kitchen dishes, utensils and glassware.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
High School Diploma -
Washington High School
Milwaukee, WI06.1999
Skills
- Strong work ethic
- Cleaning and organization
- Customer service
- Multitasking
- Teamwork
- Problem-solving
- Reliable and responsible
- Portion control
- Attention to detail
- Food safety
Timeline
Cook
New Perspective Senior Living
06.2024 - Current
Concierge Housekeeper
Saint John’s on the Lake
02.2022 - 07.2024
Laundry Operator
Crothall Healthcare
09.2020 - 12.2021
Housekeeper
The Knickerbocker Hotel
03.2020 - 10.2021
High School Diploma -
Washington High School