SHANTEL WILLIAMS
East Elmhurst
Summary
Recent graduate with a B.S. in Pharmaceutical Sciences (May 2026, York College) and over four years of hands-on experience in hospital pharmacy at New York-Presbyterian Queens. Strong foundation in analytical chemistry, pharmacology, sterile compounding, and regulatory compliance, complemented by a proven track record in high-volume healthcare settings. Committed to upholding the highest standards of accuracy, safety, and quality in all aspects of pharmaceutical practice. Eager to leverage expertise in an entry-level Quality Control or Quality Assurance role within the pharmaceutical industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inpatient Pharmacy Technician
New York Presbyterian Queens
New York, NY
08.2021 - Current
- Prepared and dispensed medications in a high-volume hospital setting with strict adherence to safety and quality standards
- Managed controlled substances (narcotics) in compliance with regulatory requirements
- Performed medication inspections, including checking for expired drugs and ensuring proper storage conditions
- Prepared IV admixtures using aseptic technique, supporting sterile compounding operations
- Restocked automated dispensing systems (Pyxis/Omnicell) with pharmacist verification
- Conducted quality assurance checks on dispensed medications to ensure accuracy and safety.
- Coordinated medication delivery across hospital units, improving workflow efficiency
- Maintained accurate inventory levels by ordering, receiving, and stocking medications
- Collaborated with pharmacists, nurses, and healthcare teams to ensure timely patient care
- Trained new pharmacy technicians on procedures and workflow standards
- Ensured compliance with hospital protocols, safety guidelines, and quality standard
Pharmacy Technician
Bakers Drugs Pharmacy, St. Albans NY
New York, NY
03.2021 - 09.2021
- Managed prescription order processing and verification to ensure accuracy and compliance with regulations.
- Collaborated with pharmacists to prepare and dispense medications, enhancing operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Campaign Call Center Agent
Daneek Miller Re-election Campaign
New York, NY
06.2017 - 07.2017
- Maintained detailed inventory of candidate supporters.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Managed inbound and outbound calls, providing exceptional customer service and support.
Education
Bachelors - Pharmaceutical Sciences
CUNY YORK COLLEGE
New York, NY05-2026
Associates degree - Chemistry / Pharmaceutical Sciences
Queensborough Community College
NY05-2024
Skills
- Quality Control & Assurance Principles
- Analytical Chemistry Techniques
- Sterile Compounding (Aseptic Technique)
- GMP & Regulatory Compliance (Foundational Knowledge)
- Controlled Substance Handling
- Inventory Management
- Medication Safety & Accuracy
- HIPAA Compliance
- Strong Attention to Detail
- Data Entry & Pharmacy Systems
- Pharmaceutical calculations
Certification
- PTCB Certified Pharmacy Technician
- Registered Pharmacy Technician by NYSED
Timeline
Inpatient Pharmacy Technician
New York Presbyterian Queens
08.2021 - Current
Pharmacy Technician
Bakers Drugs Pharmacy, St. Albans NY
03.2021 - 09.2021
Campaign Call Center Agent
Daneek Miller Re-election Campaign
06.2017 - 07.2017
Bachelors - Pharmaceutical Sciences
CUNY YORK COLLEGE
Associates degree - Chemistry / Pharmaceutical Sciences
Queensborough Community College