Samantha G. Jones
Certified Pharmacy Technician
Gretna,LA
Summary
Dynamic pharmacy professional with extensive experience at Ochsner Hospital, excelling in medication dispensing and inventory control. Proven track record of enhancing patient safety through meticulous record preparation and adherence to protocols. Strong verbal communication skills foster collaboration, while a commitment to quality assurance drives continuous improvement in pharmacy operations.
Pharmacy Technician with strong expertise in medication dispensing, inventory management, and patient care. Known for ensuring accuracy, maintaining compliance with regulations, and enhancing workflow efficiency. Effective in team settings, adaptable to changing environments, and consistently focused on achieving optimal outcomes for patients and healthcare providers.
Dedicated pharmacy technician with over 10 years of experience in medication dispensing and inventory management. Proven ability to enhance patient safety through quality assurance and adherence to protocols while fostering collaboration among healthcare teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inpatient Pharmacy Technician
Ochsner Hospital
02.2025 - Current
- Prepared and dispensed medications for inpatient units, ensuring compliance with safety protocols.
- Assisted pharmacists in managing inventory levels and restocking medications efficiently.
- Maintained accurate patient medication profiles and updated records in pharmacy management systems.
- Monitored medication expiration dates, facilitating timely removal of outdated stock to enhance safety.
- Trained new pharmacy staff on operational procedures and best practices for efficient workflow.
- Implemented process improvements that increased prescription turnaround times and reduced errors.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2011 - 09.2024
- Assisted pharmacists in dispensing medications and managing inventory
- Learned medication storage procedures and safety protocols
- Supported patient interactions by answering medication-related inquiries
- Maintained accurate records of prescriptions and medication refills
- Handled incoming prescription calls and accurately documented medication orders
- Assisted with making the schedules
- Operated pharmacy software for processing prescriptions and managing stock
- Collaborated with team members to ensure efficient workflow in pharmacy operations
- Participated in training sessions to enhance pharmaceutical knowledge and skills
- Observed regulatory compliance practices to support safe pharmacy environment
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
Eligibility Representative/Pharmacy Technician
Cigna
05.2021 - 09.2023
- Managed patient intakeprocesses, ensuring accurate demographic, insurance, and clinical information in compliance with company and regulatory standards.
- Conducted thorough reviews of documentation to ensure accuracy and completeness of submissions.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Performed insurance verification and eligibility determination for pharmacy services, identifying coverage limitations, benefits, and authorization requirements.
- Reviewed and processed eligibility and assistance program applications in accordance with payer guidelines, internal policies, and regulatory requirements.
- Educated patients on eligibility criteria, financial assistance programs, and application requirements to support timely access to prescribed therapies.
- Contributed positively to team culture by actively participating in collaborative problem-solving efforts.
Pharmacy Technician
Ochsner Specialty Pharmacy
01.2018 - 05.2021
- Conducted medication reconciliation to ensure accuracy of patient medication profiles and enhance patient safety.
- Collaborated with pharmacists, physicians, and healthcare providers to resolve medication-related issues and support continuity of care.
- Responded to inbound calls from patients, providers, and insurance representatives regarding prescriptions, refills, and therapy coordination.
- Assisted patients with prescription processing, order coordination, and system navigation to ensure timely access to specialty medications.
- Maintained compliance with pharmacy policies, safety standards, and regulatory requirements in a specialty pharmacy setting.
- Assisted in training new team members on standard operating procedures to ensure consistent, high-quality service.
Education
No Degree -
Delgado Community College
New Orleans, LAHigh School Diploma -
John McDonogh Sr High School
New Orleans, LA05-1998
Skills
- Labeling and packaging
- Patient confidentiality
- Verbal communication
- Medication dispensing
- Inventory control
- Adherence to protocols
- Dosage calculation
- Drug classification
- Record preparation
- Accuracy
- Quality assurance
- Continuing education
Accomplishments
- Achieved Team Player Award through effectively helping team members with any issues they had, to the Best of my ability.
- Supervised team of 12 staff members.
Certification
- CPhT - Certified Pharmacy Technician
- State and Nationally Certified
Timeline
Inpatient Pharmacy Technician
Ochsner Hospital
02.2025 - Current
Eligibility Representative/Pharmacy Technician
Cigna
05.2021 - 09.2023
Pharmacy Technician
Ochsner Specialty Pharmacy
01.2018 - 05.2021
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2011 - 09.2024
No Degree -
Delgado Community College
High School Diploma -
John McDonogh Sr High School
Team Player Award
I am a Team Player, I believe in a positive work environment. I've been awarded The Team Player Award 4 times.