Shantele Edwards
Milwaukee,WI
Summary
Results-driven Insurance Verification Specialist skilled in data entry and patient eligibility determination. Demonstrated ability to enhance operational processes and train teams, contributing to timely insurance approvals and improved patient satisfaction.
Overview
16
16
years of professional experience
Work History
Insurance Verification Specialist
Dental Associates
Milwaukee, WI
10.2017 - Current
- Processed insurance verifications for dental procedures, ensuring timely approvals and reducing delays.
- Collaborated with dental teams to clarify patient coverage and eligibility details effectively.
- Implemented streamlined workflows for insurance verification, enhancing overall efficiency in operations.
- Trained and mentored new staff on best practices for insurance verification processes and systems.
Customer Service Representative
J L Marcus Corp
Milwaukee, WI
01.2014 - 2017
- Assisted customers with inquiries and product information to enhance satisfaction.
- Managed order processing and tracking to ensure timely delivery of products.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Documented customer interactions using CRM software for future reference and analysis.
Customer Service Representative
Milwaukee Journal Sentinel
Milwaukee, WI
07.2010 - 01.2014
- Collaborated with team members to improve service protocols and response times.
- Trained new staff on company policies and customer service best practices.
- Implemented feedback mechanisms to gather insights for continuous service improvement.
- Analyzed customer feedback trends to identify areas for operational enhancements.
- Managed customer complaints, ensuring timely follow-up and resolution to enhance satisfaction.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WISkills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Eligibility determination
- Data entry proficiency
- Data entry and review
- Communication and interpersonal skills
- Account maintenance
Timeline
Insurance Verification Specialist
Dental Associates
10.2017 - Current
Customer Service Representative
J L Marcus Corp
01.2014 - 2017
Customer Service Representative
Milwaukee Journal Sentinel
07.2010 - 01.2014
High School Diploma -
Milwaukee Area Technical College