Shantell Brock
Humble
Summary
Adaptable and reliable shuttle driver known for strong communication and teamwork skills. Successfully managed customer interactions and vehicle safety compliance, contributing to efficient operations and enhanced passenger experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Class B Shuttle Driver
SP Plus
Houston
01.2025 - Current
- Inspected assigned vehicle prior to each shift, ensuring proper functioning of brakes, lights, and other safety equipment.
- Safely drove vehicles in accordance with local traffic laws and company policies.
- Delivered courteous service to customers, fostering a welcoming environment during transit.
- Verified tickets before allowing passengers onboard the bus.
- Ensured cleanliness and functionality of shuttle vehicle to enhance passenger experience.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Collected passenger fares accurately during each trip.
- Coordinated with dispatchers via radio, telephone or computer to efficiently manage passenger service requests.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
Seasonal Car washer
UPS
Stafford
10.2024 - 02.2026
- Conducted daily inspections of fuel supply levels and equipment functionality.
- Conducted routine inspections of fueling equipment for safety compliance.
- Operated moving equipment like dollies and hand trucks safely.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Assisted drivers in unloading cargo while ensuring timely delivery schedules were met.
Amazon delivery driver
Amazon
Houston
09.2024 - 11.2024
- Delivered packages to various locations with a focus on timely service and customer satisfaction.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols to ensure secure transportation of all shipments.
- Performed vehicle inspections before and after each delivery shift to maintain safety compliance and operational reliability.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Class B Shuttle Driver
Transdev
Houston
09.2023 - 07.2024
- Conducted pre-trip and post-trip vehicle inspections to ensure safety compliance.
- Followed all traffic laws and company policies during daily driving operations.
- Communicated effectively with dispatch regarding route changes and delays.
- Maintained accurate logbooks of trips, including mileage and fuel consumption.
- Provided courteous service to customers while driving.
School Bus Driver
Humble ISD
Humble
06.2023 - 09.2023
- Monitored and enforced traffic laws and safety regulations to ensure student safety.
- Managed student behavior on bus to create a safe and orderly environment.
- Operated school buses safely during daily routes for students.
- Performed regular vehicle inspections and communicated maintenance needs to ensure reliable operations.
- Maintained a clean and organized bus interior for student comfort.
Customer Service Representative
Walmart
Humble
07.2022 - 09.2023
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Resolved customer concerns regarding payments or account issues promptly.
- Answered phone calls to address customer inquiries and complaints, fostering positive customer relationships.
- Managed cash register operations, ensuring accurate transactions.
- Operated point-of-sale systems, ensuring smooth and accurate transaction processing.
- Processed returns and exchanges efficiently following company policies.
- Utilized computer system to process customer transactions including deposits, withdrawals, transfers, payments.
- Maintained cleanliness and organization of the cashier area for optimal workflow.
- Performed daily opening and closing procedures for the bank.
- Stocked shelves with necessary supplies needed for operating the Money Center Cashier station.
Customer Service Supervisor
Target
Metairie
01.2006 - 08.2021
- Supervised customer service team to ensure high-quality support.
- Resolved customer complaints promptly and professionally.
- Trained staff on effective communication and problem-solving techniques.
- Coordinated scheduling and staffing to align with customer demand.
- Answered phone calls and responded to questions and concerns.
- Maintained accurate cash drawer and balanced registers at shift end.
- Handled returns and exchanges according to company policy.
- Collaborated with team members to ensure smooth store operations.
- Developed training program for new cashiers on procedures and customer service standards.
- Restocked shelves to maintain optimal inventory levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
Some College (No Degree) - Nursing
Our Lady of Holy Cross College
New Orleans, LASkills
- Defensive driving
- Vehicle inspection
- Safety compliance
- Route management
- Customer service
- Problem solving
- Time management
- Team collaboration
- Communication skills
Certification
- CNA Certified
- Air Brakes
- School Bus Endorsement
- Class B License
Timeline
Class B Shuttle Driver
SP Plus
01.2025 - Current
Seasonal Car washer
UPS
10.2024 - 02.2026
Amazon delivery driver
Amazon
09.2024 - 11.2024
Class B Shuttle Driver
Transdev
09.2023 - 07.2024
School Bus Driver
Humble ISD
06.2023 - 09.2023
Customer Service Representative
Walmart
07.2022 - 09.2023
Customer Service Supervisor
Target
01.2006 - 08.2021
Some College (No Degree) - Nursing
Our Lady of Holy Cross College