Shantell Owens
Lithonia,GA
Summary
Personable I am passionate about delivering top-notch service to any customer/client. Familiar with all types of services in order to deliver value-added support to every customer/client. Keep accurate schedules and records for seamless daily operations. Provide great customer service. I will be able to enhance all of abilities to work at any establishment and make it my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Donald Phillips Oral Surgery
Atlanta, GA
07.2023 - Current
- Welcoming and prepping patients for oral surgery
- Applying topical anesthetics
- Providing patients with post-operative instructions, including wound care and pain management
- Providing suction, handing instruments, and monitoring the patient during procedure
- Cleaning and sterilizing instruments after surgery
- Taking X-rays before and after surgery
- Educating clients about infection control
- Assist with connecting IV
- DAANCE Certification
- Phlebotomy and IV Access for the Dentist and Dental Auxiliary Certification
Dental Assistant
Heartland Dental
Myrtle Beach, SC
06.2022 - 07.2023
- Preparing the work area for patient's treatment by arranging equipment and materials
- Apply topical anesthetic, temporarily numbing areas of the mouth before procedures
- Spraying sealant applications over the teeth to prevent the development of cavities
- Applying coronal polishing to eliminate soft deposits such as plaque, giving teeth a tidy look
- Applying fluoride straight onto the teeth to prevent cavity development
- Making temp crowns and bridges
- Placing cord
- Placing rubber dam before endo procedures
- Taking X-rays
- Working with Dentrix to record patient treatment
Dental Assistant
SEXTON DENTAL CLINIC
Florence, SC
02.2022 - 06.2022
- Preparing patients for dental work while providing great patient care.
- Assisting the Dentist with oral surgery.
- Performing dental x-rays, recording medical and dental histories and patient vitals.
- Giving patients information on dental hygiene and oral care.
- Assisting with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
Dental Assistant
Howell Ferry Dentistry
Duluth, GA
11.2020 - 06.2022
- Preparing patients for dental work while providing great patient care.
- Assisting the Dentist with cosmetic and general dentistry as well as oral surgery.
- Performing dental x-rays, taking impressions, recording medical and dental histories and patient vitals.
- Giving patients information on dental hygiene and oral care.
- Ordering dental supplies and maintaining dental equipment inventory.
- Assisting with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
Customer Service Representative
Wipro
Chamblee, GA
09.2018 - 10.2020
- Ensured appropriate changes were made to resolve customers' problems.
- Determined charges for service, collected deposits or payments, or arrange for billing.
- Referred unresolved customer grievance to designed departments for further investigation.
- Scheduled appointments for customers to have different services done.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, comments as well as actions taken.
- Collected some payments for services or transferred to the correct department.
Picker Packer
Aerotek (Wipro)
Forest Park, GA
08.2016 - 09.2018
- Pick/Pack vaccines orders.
- Maintained a clean and safe work environment.
- Scanned finished product with scan gun.
- Placed labels on to finished product to be shipped out.
- Completed inventory control on received material.
- Sorted/Recorded discarded material that was returned to warehouse.
Education
Dental Assistant Certificate - Dentistry
Altierus Career College
Norcross, GA11.2020
High School Diploma - undefined
Alcovy High School
Covington, GA05.2014
Skills
- Microsoft Word
- Time Management
- Task Prioritizer
- Conflict Resolution
- Multitasking
- Organization
- Customer Service
- Team Work
- Active Listening
- Chairside assisting
- Infection control
- Dentrix
- Dental assisting
- Vital Signs
- English
Certification
- Certified Dental Assistant
- X-ray Certificate
- CPR Certification
- X-Ray Certification
Languages
English - Expert
Timeline
Dental Assistant
Donald Phillips Oral Surgery
07.2023 - Current
Dental Assistant
Heartland Dental
06.2022 - 07.2023
Dental Assistant
SEXTON DENTAL CLINIC
02.2022 - 06.2022
Dental Assistant
Howell Ferry Dentistry
11.2020 - 06.2022
Customer Service Representative
Wipro
09.2018 - 10.2020
Picker Packer
Aerotek (Wipro)
08.2016 - 09.2018
Dental Assistant Certificate - Dentistry
Altierus Career College
High School Diploma - undefined
Alcovy High School