Overview
Work History
Education
Skills
Timeline
Generic

Shantell Reese

Ithaca,NY

Overview

5
5
years of professional experience

Work History

Grocery Substitute/Team Member

Greenstar Co-op
Ithaca, NY
10.2023 - Current
  • Assisted two departments, Grocery and Front End, at the Cascadilla location
  • Helped take on shifts that regular team members could not
  • This has been an ongoing need for the Grocery Department
  • My prior skills and experiences from other companies have helped tremendously during these workdays
  • Successfully assisted both Curbside Team Members by taking on their shifts when they could not
  • These days, I am an in-store shopper
  • While on the application, customers can chat with me and add, change, or remove items from their order
  • Most of our Instacart orders are from regular customers
  • Delivered all Groceries from In-store to Pickup (Curbside Parking)

Sales Associate/Customer Service

BATH, AND BEYOND
Ithaca, NY
02.2022 - 11.2022
  • Within the first few months of joining the company, I brought my strategic selling skills to the Beyond Plus and Welcome Rewards Program
  • These skills helped the store stay at the district's top for over five months
  • Managed files at the customer service desk daily and effectively communicated information from received calls to management
  • Established personal connections with customers to increase customer retention
  • Aided customers in ordering products from the BBBY online store to be shipped to appointed addresses
  • Managed returns of products, establishing damage labels, processing damages, and signage through JDA Data Entry.

Volunteer Circulation Assistant

TOMPKINS COUNTY PUBLIC LIBRARY
Ithaca, NY
10.2022 - 02.2023
  • Sorted items as returned, ensured that book drops were collected at least every half-hour, and aided the staff by shelving audiovisual materials like DVDs, CDs, and audiobooks while checking shelves for accuracy.

Sales Assistant/Inventory Planner

THE CORNELL STORE
Ithaca, NY
12.2022 - 07.2023
  • Cornell University, I successfully assisted the textbook department with providing high-quality customer service and resources
  • The Cornell Academic Materials Program, (CAMP) is a new program that started a year ago designed to eliminate thousands of printed copies of textbooks each semester
  • I was 1 of 4 sales assistants assisting students, instructors, and great guests
  • On the inventory planning side of the job, I was assigned to prepare books according to their title, availability, etc
  • Most of the job required a computer and protected access to the internet to find and order textbooks/eBooks
  • I was also known for being helpful with assisting other departments if they needed an extra hand
  • Ex: Helping Order Fulfillment: I used my replenishment skills from my previous job to help prepare all full-time employees with their Cornell “SWAG” bag (Cornell vest/sweater, thermal mug, umbrella, Cornell bag, and a coupon.) For over five hundred Cornell full-time employees.

Replenishment Team Member

MICHAELS COMPANIES INC
Lansing, NY
04.2021 - 01.2022
  • Processed SISO daily in an organized manner (Customer Out list & Daily Restock)
  • Set planograms weekly
  • Removed/Added shelves according to planogram
  • Prepared shipments for in-store & online orders.

Sales Associate/Customer Service

STAPLES
Ithaca, NY
06.2020 - 02.2021
  • Improved store's status by getting into the Platinum status by signing up on average five new customers per week
  • Increased ESP each week by offering customers to pay for protection plans on printers, shredders, or any product with protection
  • Statistically, HP Printers were bestsellers
  • Trained new employees on registers as requested by managers.

Student Library Assistant

BAKERS COMMON LIBRARY
Dryden, NY
10.2018 - 06.2019
  • Ensured that all technical issues were troubleshot
  • Instructed students and professors by teaching them how to print, copy, and send out documents
  • Aided students and professors with the right books and equipment for courses
  • Completed basic logistics, data processing, packaging, and distribution of inter-library loans
  • Ushered to get all books prepared for UPS/ USPS shipment.

Education

Communications and Human Behavior, Marketing Principles, Strategic Communications, Business Law, Cultural Psychology, and International Business. General Studies - Business

SUNY, Tompkins Cortland Community College
12.2024

Interpersonal Communications, Information Systems, Exploring Society: Sociology, and Intro to Psychology. - General Studies

Tompkins-Cortland Community College
Dryden, NY
05.2020

Skills

  • Multitasking Ability, Growth, Self-Accountability, Customer service, Assisting, Problem-solving, Analytical, Organization, Time management, Communication, Data Entry, IT literacy, Microsoft Office, Team Development, Inventory Planning, and Product Positioning
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Timeline

Grocery Substitute/Team Member

Greenstar Co-op
10.2023 - Current

Sales Assistant/Inventory Planner

THE CORNELL STORE
12.2022 - 07.2023

Volunteer Circulation Assistant

TOMPKINS COUNTY PUBLIC LIBRARY
10.2022 - 02.2023

Sales Associate/Customer Service

BATH, AND BEYOND
02.2022 - 11.2022

Replenishment Team Member

MICHAELS COMPANIES INC
04.2021 - 01.2022

Sales Associate/Customer Service

STAPLES
06.2020 - 02.2021

Student Library Assistant

BAKERS COMMON LIBRARY
10.2018 - 06.2019

Communications and Human Behavior, Marketing Principles, Strategic Communications, Business Law, Cultural Psychology, and International Business. General Studies - Business

SUNY, Tompkins Cortland Community College

Interpersonal Communications, Information Systems, Exploring Society: Sociology, and Intro to Psychology. - General Studies

Tompkins-Cortland Community College

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Shantell Reese