Shantell Rodriguez
Cherry Hill,NJ
Summary
Experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader. Expertise in blending advanced organizational, technical, and business acumen to drive operational and service excellence. Committed to streamlining operations to decrease costs and promote organizational efficiency. Strong leadership skills and a problem-solving mindset. Consistently make independent decisions using sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Office Manager
Vital Medical Care
2013.03 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate Of Business Administration - Business Administration And Management
Camden County College
Blackwood, NJ05.2017
Skills
- Database Administration
- Project Management
- Information Protection
- Credit and Collections
- Business Administration
- Workflow Planning
- Team Bonding
- Senior Leadership Support
- Account Reconciliation
- Report Writing
- CRM Software
- Mail Handling
- Written Communication
- Sorting and Labeling
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Vital Medical Care
2013.03 - Current
Associate Of Business Administration - Business Administration And Management
Camden County College
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