Shantell Swearengin
Stone Creek,OH
Summary
Proven Shift Manager delivering exceptional customer service, driving team motivation, and ensuring operational efficiency. Skilled in complaint resolution and employee training, committed to fostering a positive team culture.
Overview
4
4
years of professional experience
Work History
Shift Manager
Wendy’s
Uhrichsville, OH
10.2022 - Current
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored team members on procedures and customer service techniques.
- Managed inventory levels to optimize stock availability and minimize waste.
- Implemented scheduling adjustments based on peak hours to enhance staffing efficiency.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Conducted performance evaluations to identify areas for staff development and improvement.
- Enforced health and safety regulations to maintain a safe working environment.
- Analyzed sales data to inform operational strategies and enhance profitability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
No Degree -
Grand County
Moab, UTSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Cash handling
- Team motivation
- Operational procedures
- Attendance management
- Complaint resolution
- Positive team culture
- Mentorship training
Timeline
Shift Manager
Wendy’s
10.2022 - Current
No Degree -
Grand County