Summary
Overview
Work History
Education
Skills
Timeline
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Shantelle Cook

Atlanta,GA

Summary

Dynamic professional with a proven track record at Mix and Flow, excelling in high-volume environments. Expert in enhancing customer satisfaction through exceptional service and high-quality cocktail crafting. Demonstrates strong communication and teamwork, significantly contributing to positive work atmospheres and efficient operations. Skilled in cash handling and preventing guest intoxication, embodying patience and empathy in every interaction.

Overview

4
4
years of professional experience

Work History

Hookah Server

Spades
06.2023 - 08.2024
  • Participated in staff training sessions, further developing skills in customer service, safety procedures, and product knowledge.
  • Participated in the development of new hookah menu offerings, providing input on flavor combinations and presentation ideas.
  • Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
  • Skillfully prepared individualized coal configurations based on customer preferences, resulting in optimal smoking experiences.

Bartender

Mix and Flow
01.2022 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server/ Bottle Girl

Crown Hookah Lounge
12.2020 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Business Administration And Management

Community College of Philadelphia
Philadelphia, PA

Dentistry

Harris School of Business
Upper Darby, PA
05.2018

Skills

Excellent customer service

Timeline

Hookah Server

Spades
06.2023 - 08.2024

Bartender

Mix and Flow
01.2022 - 08.2024

Server/ Bottle Girl

Crown Hookah Lounge
12.2020 - 06.2023

Business Administration And Management

Community College of Philadelphia

Dentistry

Harris School of Business

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Shantelle Cook