Summary
Overview
Work History
Education
Skills
Timeline
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Shantelle Crawford-Fields

Palm Bay,FL

Summary

Highly skilled Human Resources Coordinator with over 5 years of experience adept at supporting payroll management and meeting organizational staffing needs. Demonstrated track record of problem-solving, enhancing customer satisfaction, and boosting overall morale. Known for fostering a collaborative team atmosphere and delivering exceptional work quality. Proficient in effective verbal and written communication across diverse audiences, with the ability to work autonomously.

Overview

8
8
years of professional experience

Work History

Human Resources Coordinator

Liberty Resources Inc
Philadelphia
06.2021 - Current
  • Performed a broad spectrum of human resources tasks; aided in weekly payroll management, maintained reports, completion of external correspondence and inquiries for wage, employment, and unemployment benefits information
  • Managed employee calls, inquiries, requests, and completed data entry tasks with accuracy and efficiency
  • Demonstrated strong attention to detail and organizational skills in managing multiple tasks simultaneously
  • Managed and updated the status of inactive attendant profiles
  • Provided administrative support to the Human Resources Department, including supporting the recruiting and onboarding process with new hire enrollment processes
  • Maintained employee files in compliance with applicable legal requirements.

Human Resources Coordinator

Liberty Resources Inc
Philadelphia
10.2017 - 02.2020
  • Performed a broad spectrum of human resources tasks; aided in weekly payroll management, maintained reports, completion of external correspondence and inquiries for wage, employment, and unemployment benefits information
  • Managed employee calls, inquiries, requests, and completed data entry tasks with accuracy and efficiency
  • Demonstrated strong attention to detail and organizational skills in managing multiple tasks simultaneously
  • Managed and updated the status of inactive attendant profiles
  • Provided administrative support to the Human Resources Department, including supporting the recruiting and onboarding process with new hire enrollment processes
  • Maintained accurate and current employee records in human resources systems.

Benefits Outreach Specialist

Benefits Data Trust
Philadelphia
09.2016 - 10.2017
  • Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories
  • Answered and directed 40+ outbound and inbound phone calls daily
  • Offered personalized support to individuals in need of public benefit services via telephone and helped connect individuals with available resources
  • Recorded, transcribed and maintained confidential client information
  • Evaluated source documents to locate information needed for each data entry field.

Education

Bachelor of Science - Biology

Ursinus College
10.2016

Skills

  • Adept at payroll processes
  • Database Management
  • Proficient in Human Resources Information Systems
  • Effective communication across diverse audiences
  • Data Analysis and Reporting
  • File and record management
  • Pre-Employment screening and new employee enrollment
  • Customer Assistance
  • Training development
  • Payroll Administration
  • Talent Acquisition

Timeline

Human Resources Coordinator

Liberty Resources Inc
06.2021 - Current

Human Resources Coordinator

Liberty Resources Inc
10.2017 - 02.2020

Benefits Outreach Specialist

Benefits Data Trust
09.2016 - 10.2017

Bachelor of Science - Biology

Ursinus College

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Shantelle Crawford-Fields