Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Lewis

Atlanta,GA

Summary

Human Resources Coordinator with proven expertise in employee relations, payroll management, and recruitment. Demonstrated ability to enhance HR operations through effective communication and problem-solving skills. Experienced in developing HR policies that improve employee satisfaction and ensure compliance with labor laws. Strong background in fostering positive work environments and implementing staff development initiatives aligned with business strategies.

Overview

9
9
years of professional experience

Work History

Human Resources Coordinator

HEI Hotels & Resorts
Atlanta, Georgia
07.2024 - Current
  • Managed employee onboarding and orientation programs for new hires.
  • Assisted in developing and implementing HR policies and procedures.
  • Facilitated employee training sessions to promote skills development.
  • Conducted training sessions to improve staff skills and compliance awareness.
  • Collaborated with leadership to address employee relations and resolve conflicts.
  • Administered performance management systems to evaluate employee contributions.
  • Led initiatives to promote diversity, equity, and inclusion within the workplace.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Coordinated training programs for new employees and existing staff members.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Communicated with supervisors to plan and review employee evaluations.
  • Responded promptly to employee inquiries about policies or procedures.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Held exit interviews and documented information discussed with employees.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Provided HR consultation services to leadership and department heads.
  • Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.

Rooms Controller

HEI Hotels & Resorts
Atlanta, Georgia
04.2022 - 07.2024
  • Managed room assignments to optimize occupancy and guest satisfaction.
  • Coordinated with housekeeping to ensure timely room readiness for arrivals.
  • Assisted guests with inquiries regarding room availability and bookings.
  • Utilized property management software to track reservations and changes.
  • Communicated special requests to relevant departments for seamless service delivery.
  • Monitored inventory of available rooms and updated status regularly.
  • Supported front desk operations by relaying important information promptly.
  • Collaborated with team members to enhance overall guest experience during stays.
  • Ensured compliance with safety regulations and procedures.
  • Assisted in the preparation of daily, weekly, and monthly occupancy reports.
  • Confirmed room rates and verified match to market codes and company expectations.
  • Liaised with external vendors related to reservations such as travel agents, airlines.
  • Handled customer complaints professionally in accordance with company policies.
  • Responsible for ensuring all room bookings are accurately processed and maintained in the system.
  • Prepared invoices for guests prior to departure.
  • Coordinated with other departments to ensure that guest requests are met promptly and efficiently.
  • Confirmed reservations, sold upgrades, assigned rooms and issued keys quickly and efficiently to achieve positive experience for guests.

Member Service Representative

Navy Federal Credit Union
Atlanta, Georgia
01.2021 - 04.2022
  • Assisted members with account inquiries and transaction processing.
  • Educated members on products and services offered by the credit union.
  • Resolved member issues through effective communication and problem-solving skills.
  • Processed loan applications and verified member information for accuracy.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Greeted customers in a friendly and professional manner.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Handled customer complaints in an efficient and courteous manner.
  • Presented and explained services and products to meet member needs.

Front Desk Agent

Hotel Colee Autograph Collection
Atlanta, Georgia
12.2020 - 01.2021
  • Greeted guests warmly and provided exceptional customer service at front desk.
  • Managed room reservations using hotel management software efficiently.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Processed check-ins and check-outs, ensuring smooth guest transitions.
  • Collaborated with housekeeping to ensure rooms met quality standards.
  • Coordinated with maintenance to address facility issues quickly.
  • Maintained accurate records of guest interactions and transactions daily.
  • Answered phones, responded to inquiries, and took messages.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided excellent customer service while upholding company policies.

Client Advisor Lead

Inktel Contact Center Solutions- Louis Vuitton
Miramar, Florida
10.2018 - 04.2020
  • Assisted clients with product inquiries and service requests.
  • Provided information about Louis Vuitton's collections and promotions.
  • Handled customer complaints with empathy and professionalism.
  • Collaborated with team members to ensure client satisfaction.
  • Maintained accurate records of client interactions in the system.
  • Supported sales initiatives through effective communication with clients.
  • Engaged in ongoing training to enhance product knowledge and skills.
  • Facilitated smooth transactions by processing orders efficiently.
  • Identified client needs and provided tailored solutions.
  • Managed customer complaints effectively by utilizing problem solving skills.
  • Advised clients on product features and benefits best suited for their individual needs.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Kept confidential client information properly protected and only used for official purposes.

Waitress/ Hardrock Girl

Hardrock Hotel & Casino
Hollywood, Florida
06.2016 - 10.2018
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Took and processed orders accurately using point-of-sale systems.
  • Maintained cleanliness and organization of dining areas during service shifts.
  • Trained new staff on restaurant procedures and service standards effectively.
  • Developed positive relationships with regular customers through friendly conversation.
  • Supported team members by providing on-site assistance during event execution.
  • Collaborated with marketing team to promote upcoming events through social media.
  • Gathered feedback from participants to improve future event planning efforts.

Education

Bachelor of Arts - Communications

Fiu
Miami, FL
12-2018

Skills

  • Employee onboarding
  • Recruitment processes
  • HR consulting
  • Diversity and inclusion
  • Effective communication
  • Problem solving
  • Client relationship management
  • Training programs
  • Staff engagement
  • Team collaboration
  • Compliance awareness
  • ADP
  • Staff management
  • Time and labor control
  • Employee empowerment
  • Background checks
  • Talent acquisition
  • Human resources audits
  • Training development
  • Payroll processing
  • Payroll administration
  • Employee relations
  • Exit interviews
  • Recruitment
  • Payroll coordination
  • Maintains confidentiality
  • HR policies compliance
  • New employee orientations
  • Superb interpersonal skills
  • Orientation preparation

Timeline

Human Resources Coordinator

HEI Hotels & Resorts
07.2024 - Current

Rooms Controller

HEI Hotels & Resorts
04.2022 - 07.2024

Member Service Representative

Navy Federal Credit Union
01.2021 - 04.2022

Front Desk Agent

Hotel Colee Autograph Collection
12.2020 - 01.2021

Client Advisor Lead

Inktel Contact Center Solutions- Louis Vuitton
10.2018 - 04.2020

Waitress/ Hardrock Girl

Hardrock Hotel & Casino
06.2016 - 10.2018

Bachelor of Arts - Communications

Fiu

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