Shantelle De Leon-Rustin
Niceville,FL
Summary
Dynamic Licensed Insurance Agent and Interpreter with a proven track record of enhancing client satisfaction and asset protection through tailored solutions and exceptional service. Skilled in risk assessment and client relationship management, I excel in regulatory compliance and customer service, significantly improving communication for non-English speakers. I'm an excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
The Alliance
11.2023 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
Interpreter
Okaloosa County School District
02.2020 - Current
- Communicated with clients to understand interpreting needs and provide best service possible.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Education
Bachelors - Biochemistry
University of West Florida
Pensacola, FLAssociate of Arts - Biochemistry
Northwest Florida State College
Niceville, FL05-2014
Skills
- Risk Assessment Knowledge
- Client Relationship Management
- Asset Protection
- Regulatory compliance understanding
- Customer Service
- Customer follow-up
- Licensed Insurance Agent
- Client needs analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Rugby
I play rugby for a division 3 league. Where I hold an Executive Board member position as our Match Secretary and have the additional role being being Co-Coach for my team. I communicate between neighboring teams to coordinate matches and schedule out our yearly calender. I truly enjoy being a leader and having a key role position on my team.
Languages
Spanish
Native or Bilingual
Timeline
Licensed Insurance Agent
The Alliance
11.2023 - Current
Interpreter
Okaloosa County School District
02.2020 - Current
Bachelors - Biochemistry
University of West Florida
Associate of Arts - Biochemistry
Northwest Florida State College
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