Overview
Work History
Education
Skills
Timeline
Generic

Shantevia Hairston

Roanoke,VA

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Elevance Health
Roanoke, VA
10.2022 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.

HR Associate

Advanced Auto Parts
Roanoke, VA
02.2020 - 04.2023
  • Analyzed compensation data to ensure competitive salaries are offered to employees.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

Customer Care Representative

Crest Uniform
Salem, VA
03.2015 - 02.2020
  • Provided assistance to customers regarding product availability, shipping methods, and pricing information.
  • Verified credit card payments with issuing banks to ensure payment authorization.
  • Received incoming orders via mail, email, or telephone and entered them into the system.

Education

GED -

William Ruffner Professional Development
Roanoke, VA
12-2014

Skills

  • Inbound and Outbound Calling
  • Consultative Sales
  • Product Knowledge
  • Data Entry
  • Scheduling
  • Appointment Scheduling

Timeline

Customer Service Representative

Elevance Health
10.2022 - Current

HR Associate

Advanced Auto Parts
02.2020 - 04.2023

Customer Care Representative

Crest Uniform
03.2015 - 02.2020

GED -

William Ruffner Professional Development

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Shantevia Hairston