Shantevia Hairston
Roanoke,VA
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Elevance Health
Roanoke, VA
10.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
HR Associate
Advanced Auto Parts
Roanoke, VA
02.2020 - 04.2023
- Analyzed compensation data to ensure competitive salaries are offered to employees.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Customer Care Representative
Crest Uniform
Salem, VA
03.2015 - 02.2020
- Provided assistance to customers regarding product availability, shipping methods, and pricing information.
- Verified credit card payments with issuing banks to ensure payment authorization.
- Received incoming orders via mail, email, or telephone and entered them into the system.
Education
GED -
William Ruffner Professional Development
Roanoke, VA12-2014
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Product Knowledge
- Data Entry
- Scheduling
- Appointment Scheduling
Timeline
Customer Service Representative
Elevance Health
10.2022 - Current
HR Associate
Advanced Auto Parts
02.2020 - 04.2023
Customer Care Representative
Crest Uniform
03.2015 - 02.2020
GED -
William Ruffner Professional Development