Shanti Cartmell
Rifle,CO
Summary
Dynamic, results-driven team leader with a proven track record of optimizing departmental operations to achieve strategic objectives. Tenured and reputable experience in the insurance sector. Expertise in aligning talent with organizational needs to enhance overall performance and productivity. Committed to fostering a culture of continuous improvement and innovation, ensuring teams are equipped to excel in a competitive landscape. Strong ability to motivate and inspire others, driving collaboration and efficiency across all organizational levels.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
Glenwood Insurance
09.2019 - 07.2025
- Monitored operations budget and leveraged operational resources.
- Implemented new procedures and corrective actions to improve quality.
- Oversaw day-to-day service activity in accordance with business objectives.
- Achieved departmental goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and increased productivity.
- Mentored and coached team members to foster efficient and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence and limit E&O exposure.
- Collaborated with Regional Leadership and C-Suite executives to develop and execute long-term corporate goals and objectives.
- Recruited, hired, and trained Personal Lines & Commercial Lines service personnel. Actively managed 39 direct reports across multiple departments and states.
- Responsible for operations integrations on numerous Mergers and Acquisitions throughout Colorado & Montana
- Maintained relationships with Strategic Carrier and Vendor partners to achieve mutual growth and retention goals.
Commercial Lines Account Executive
Glenwood Insurance
11.2018 - 01.2020
Senior Account Executive
AssuredPartners Colorado
07.2016 - 10.2018
Commercial Lines Account Executive
Neil-Garing Agency
03.2002 - 04.2016
Skills
- Proficient in research and organization
- Strong professionalism
- Operational management
- Supervision of operations department
- Talent acquisition and integration
- Quality control
- Strategic planning and execution
- Budgetary management
- Mergers and Acquisitions integrations
- Strategic alignment
Certification
- Colorado Property & Casualty Insurance license-2001
- Certified Insurance Counselor designation-2010
Timeline
Director of Operations
Glenwood Insurance
09.2019 - 07.2025
Commercial Lines Account Executive
Glenwood Insurance
11.2018 - 01.2020
Senior Account Executive
AssuredPartners Colorado
07.2016 - 10.2018
Commercial Lines Account Executive
Neil-Garing Agency
03.2002 - 04.2016
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