Jamie Lee Bodkins
Virginia Beach,VA
Summary
A passionate and enthusiastic leader with a proven track record of driving positive change. Excited to channel extensive organizational and interpersonal skills into the field of aquarium management. Ready to take the lead in creating a fun and engaging work environment that exemplifies the cross-section between conservation, education, tourism, and sustainability, with the goal of making a profound impact on the public interaction with and appreciation for the environment and the delicate ecosystems of which it is comprised.
Overview
10
10
years of professional experience
Work History
Director of Operations
Inman HomeServices LLC
04.2021 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term goals and objectives.
- Managed administrative logistics of event planning, event booking, and event promotions in addition to procuring appropriate city permits and adhering to relevant environmental regulations.
- Reviewed and executed confidential documents, contracts, and disclosures.
- Established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Manager
GEICO
01.2019 - 04.2021
- Developed and executed performance management programs to increase employee engagement and productivity.
- Trained and regularly mentored 50+ associates on performance-oriented strategies and customer service techniques.
- Established team priorities, participated in goal setting, formulated strategies and maintained schedules.
- Enforced policies and procedures.
- Facilitated effective cross-functional collaboration to achieve project goals and enhance team synergy.
Assistant General Manager
Coastal Hospitality Associates
01.2014 - 01.2020
- Promoted to Assistant General Manager.
- Provided excellent customer service and service recovery to our guests.
- Oversaw Housekeeping, Front Office, Breakfast, Valet, and Engineering departments.
- Managed, motivated, and developed a hotel team of 40+.
- Strategically managed OneYield- Revenue Management System.
- Implement Residence Inn Marriott Brand Standards.
- Responsible for recruiting, payroll, scheduling, training, ordering, and employee relations.
- Managed budget implementations, employee evaluations, and contract details.
Operations Project Manager
Coastal Hospitality Associates
04.2018 - 03.2019
- Promoted to Operations Project Manager.
- Coordinated the 14-year PIP renovation of a 72-room Residence Inn by Marriott; Responsible for purchasing, receiving, and implementing into the hotel property.
- Executed the development and opening of 120-room Residence Inn by Marriott; Managed the operational opening tasks, purchasing, receiving, and hiring.
- Coordinated with city environmental planning departments in wetland conservation efforts
- Developed and implemented project plans and budgets to ensure successful execution.
Executive Assistant to SVP of Operations
Coastal Hospitality Associates
10.2014 - 04.2018
- Plan and coordinate SVP's domestic and international travel arrangements: flights, hotels, transportation, registration, meetings.
- Manage multiple complex calendars for Executive Team Members of the company, specifically the Senior Vice President of Operations.
- Perform a variety of advanced administrative duties of a highly responsible and confidential nature for the Senior Vice President of Operations.
- Extensive experience in planning, coordination and execution of various types and sizes of meetings and events, as well as managing budgets; and negotiating with vendors and service providers to secure catering and venue options.
- Planned, coordinated and executed the company's annual conferences; managed a budget of $80k+.
- Coordinated the renovation of a 100-room IHG hotel; Maintained purchasing, shipping and delivery of hotel property; Managed licenses, permits insurance documents etc.
- Scheduled maintenance and inspections for the Corporate Office (Fire systems, phone systems, security systems internet, carpets, windows, elevator, painting, etc.).
- Ability to prioritize, multi-task and work in a fast-pace environment.
Education
BACHELOR OF SCIENCE - PHYSICAL EDUCATION
OLD DOMINION UNIVERSITY
NORFOLK, VA01.2012
Skills
- Proficient in Microsoft Office 365 (Word, PowerPoint, Excel, Publisher etc) One Source, SharePoint, OneYield, Paycor, Payday, ACT, M3 Accounting and Social Media Networks
- Able to establish organized workflow in research capacity and work in laboratory settings
- Ability to effectively prioritize work and manage multiple projects simultaneously
- Demonstrate high sense of urgency in meeting deadlines
- Effective team player with collaborative mindset
- Strong attention to detail in tasks and projects
- Ability to inspire, teach and motivate others
- Skilled in strategic planning and execution
- Fluent in American Sign Language
References
REFERENCE AVAILABLE UPON A REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Director of Operations
Inman HomeServices LLC
04.2021 - Current
Customer Service Manager
GEICO
01.2019 - 04.2021
Operations Project Manager
Coastal Hospitality Associates
04.2018 - 03.2019
Executive Assistant to SVP of Operations
Coastal Hospitality Associates
10.2014 - 04.2018
Assistant General Manager
Coastal Hospitality Associates
01.2014 - 01.2020
BACHELOR OF SCIENCE - PHYSICAL EDUCATION
OLD DOMINION UNIVERSITY