Shanti Loomis
Mortgage Lending
Hayward,CA
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Shipping Specialist 1
Parkside Lending
Walnut Creek, CA
07.2016 - Current
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Utilized and trained associates on various spreadsheets and software programs.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Produced and submitted completed loan packages to title and escrow professionals.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Arranged rapid office equipment repair and maintenance with vendors.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Store Manager in Training
Rite Aide
Union City, CA
02.2014 - 07.2016
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
- Approved regular payroll submissions for 25 employees within ADP.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
Merchant Teller
Bank Of The West
Fremont, CA
08.2011 - 02.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Ensured all supplies were stocked for customers and personal teller station.
- Executed wire transfers, stop payments and account transfers.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associate of Applied Business - Business
Heald College
Hayward 04.2002 - 10.2004
Skills
Shipping and receiving
Packing and scanning
Self-motivated professional
Multitasking abilities
Microsoft Office
Stocking and replenishing
Administrative support
Staff education and training
10-Key
Spreadsheet management
Office administration
Filing and data archiving
54 WPM typing speed
Office management
Team Bonding
Records destruction
Employee training and development
Accomplishments
- Employee of the Quarter 2007, 2008, 2010
- Won the June Dairy Month Contest by Selling $15,000 in Ice Cream
Photography
I took 2 years of photography in high school and fell in love. I became the Little League photographer and built many amazing relationships from this pass time.
Timeline
Shipping Specialist 1
Parkside Lending
07.2016 - Current
Store Manager in Training
Rite Aide
02.2014 - 07.2016
Merchant Teller
Bank Of The West
08.2011 - 02.2016
Associate of Applied Business - Business
Heald College
04.2002 - 10.2004