Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantice Davis

Birmingham,AL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Blue Cross Blue Shield
Birmingham, AL
02.2024 - 01.2026
  • Become knowledgeable about the company's offerings and health insurance
  • Respond to customer inquiries via phone, email, chat, mail, fax, and web chat
  • Resolve customer complaints in a fair and timely manner
  • Education: Educate customers on issues and benefits
  • Finalize policy adjustments
  • Discuss claims and benefits with providers and members
  • Document customer requests and interactions
  • Adhere to service level agreement (SLA) deadlines

Customer Service Representative

Wells Fargo
Birmingham, AL
02.2023 - 01.2024
  • Support customers with inquiries on financial products and services.
  • Identify ways to improve customer experience within established procedures.
  • Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.

Phlebotomist

American Red Cross
Birmingham, AL
01.2019 - 10.2022
  • Specialize in drawing blood from patients. Their responsibilities include interviewing and preparing the patient for the blood draw. They must bring the appropriate equipment and using it correctly to retrieve the sample.

Education

Winonah School of Cosmetology
05-2022

Skills

  • Good telephone etiquette
  • Customer support
  • Medical coding
  • Exceptional communication skills
  • Remote access software
  • Windows
  • Customer service
  • Highly motivated self-starter
  • Strong work ethic
  • Active listening skills
  • Flexible schedule

Certification

  • Registered Pharmacy Technician
  • CPR Certification
  • CNA
  • Driver's License

Timeline

Customer Service Representative

Blue Cross Blue Shield
02.2024 - 01.2026

Customer Service Representative

Wells Fargo
02.2023 - 01.2024

Phlebotomist

American Red Cross
01.2019 - 10.2022

Winonah School of Cosmetology