Shantiela Anderson
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
GEICO
Virginia Beach, Virginia
01.2026 - Current
- Provide customer support in a high-volume call center environment, assisting customers by phone with account questions, policy inquiries, billing concerns, and service-related requests.
- Investigate customer issues, identify appropriate solutions, and resolve concerns while maintaining professionalism and customer service standards.
- Accurately document customer interactions, updates, and account activity within multiple internal systems.
- Navigate several software applications simultaneously while maintaining attention to detail and data accuracy.
- Communicate clearly and effectively with customers regarding policies, procedures, and next steps.
- Manage multiple priorities in a fast-paced environment while meeting service and quality expectations.
Server
Dave & Buster's
Fairfax, VA
06.2025 - 12.2025
- Delivered exceptional customer service in high-volume restaurant environment while managing multiple priorities efficiently.
- Resolved customer concerns promptly and professionally to ensure positive service experiences.
- Trained new team members on service procedures, POS systems, and operational standards.
- Maintained compliance with cash-handling, sanitation, and company policies.
- Ensured cleanliness and organization of dining and service areas for optimal guest experience.
Food & Beverage Supervisor
Great Wolf Lodge
Williamsburg, VA
03.2022 - 05.2025
- Supervised daily operations across multiple high-volume service outlets while ensuring excellent customer support and efficient workflow.
- Handled escalated customer concerns and resolved issues promptly to maintain customer satisfaction.
- Managed scheduling, payroll, labor tracking, and operational documentation with strong attention to accuracy.
- Used multiple internal systems to support staffing, reporting, inventory, and communication needs.
- Trained, coached, and supported a team of 30+ employees on service standards, procedures, and conflict resolution.
- Partnered with HR on recruitment, interviewing, onboarding, and training of new hires.
Mental Health Technician
Newport News Behavioral Health Center
Newport News, VA
06.2021 - 03.2022
- Maintained meticulous logs and documentation, ensuring high accuracy and confidentiality.
- Supported supply coordination and scheduling for daily operational needs.
- Communicated critical updates to leadership, facilitating effective operational planning.
- Assisted in training new staff while reinforcing compliance with established procedures.
Education
Master of Science - Human Resource Management
ECPI University
Virginia Beach, VABachelor of Science - Business Management
ECPI University
Virginia Beach, VASkills
- Customer service
- Conflict resolution
- Documentation accuracy
- Multi-system navigation
- Scheduling and coordination
- Training and onboarding
- Recordkeeping and compliance
- Multitasking
Clearance
Active TS/SCI
Timeline
Customer Service Specialist
GEICO
01.2026 - Current
Server
Dave & Buster's
06.2025 - 12.2025
Food & Beverage Supervisor
Great Wolf Lodge
03.2022 - 05.2025
Mental Health Technician
Newport News Behavioral Health Center
06.2021 - 03.2022
Master of Science - Human Resource Management
ECPI University
Bachelor of Science - Business Management
ECPI University