Shantina L. Woods
Solon,OH
Summary
Dynamic and results-oriented professional with extensive experience in case management and clinical coordination, notably at Cleveland Clinic. Leveraged exceptional communication skills and strategic decision-making to enhance patient care and operational efficiency. Proficient in medical records management and adept at providing individualized counseling, demonstrating a blend of hard and soft skills critical to healthcare excellence.
Overview
22
22
years of professional experience
Work History
Case Manager
Life Anew Behavioral Health
Euclid, OH
08.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
Owner
M & S ENTERPRISE LLC
Macedonia, OH
07.2023 - Current
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Monitored performance of personnel against goals set forth by the company.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Clinical Research Coordinator
Cleveland Clinic Main Campus
Cleveland, OH
01.2020 - Current
- Assisted in the preparation of Institutional Review Board submissions for clinical trials.
- Developed and maintained accurate and timely study databases.
- Compiled trial related documents into a master file as required by sponsor or regulatory agency.
- Conducted routine visits to research sites to ensure compliance with protocol requirements.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Monitored patient safety during clinical trials according to established guidelines.
- Provided guidance on Good Clinical Practice regulations and other applicable regulatory standards.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Reviewed medical records for accuracy of source documentation prior to database lock.
- Prepared informed consent forms for review by ethics committees.
- Developed case report forms for data collection at investigational sites.
- Reviewed CRFs for completeness and accuracy before database entry.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Kept patient care protocols and clinical trial operations in compliance.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Monitored subject enrollment and tracked dropout details.
- Gathered and reviewed study data.
- Educated participants on studies and anticipated outcomes.
Orthopedic Tech/ Medical Assistant
Cleveland Clinic- Sports Health Clinic
Cleveland, USA
01.2006 - Current
- Provide assistant to the Orthopedic Surgery and Sports Health departments
- Room patients, obtain orders, answer and return phone calls
- Provide charting, phlebotomy, injections services
- Apply casts, splints and bracing
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Work with various computer software programs
- Schedule and confirm appointments for clients, customers, or supervisors
- Order and dispense medical and office supplies
Medical Records Clerk
Cleveland Clinic
Beachwood, USA
01.2003 - Current
- Worked in Medical Specialties
- Ordered charts, filed charts in numerical order
- Obtained charts for various doctor's schedules
- Prepped billing tickets for scheduled patients
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Collected, compiled and maintained statistical data on hospital utilization, beds occupied.
- Compiled discharge summaries for all discharged patients.
Medical Assistant
Cleveland Clinic
Solon, USA
01.2004 - 01.2006
- Worked in Family Med, Pediatrics, and Urgent Care and Podiatry departments
- Obtained vitals, provided phlebotomy services, roomed patients, and administered medication
- Worked in Diabetic Clinic; assisted in the Flu clinics
- Applied total contact casting for diabetic patients with foot ulcers
- Assisted in minor surgeries; ingrown toenail and warts removal
- Administered diabetic foot care
- Sterilization of surgical kits
Education
B.S. - Human Services – Concentration in Counseling
University of Phoenix
Phoenix, AZ07.2015
A.A. - Psychology – Concentration in Counseling
University of Phoenix
Phoenix, AZ05.2012
Medical Assistant -
Cleveland Institute of Dental and Medical Assistants
Cleveland, OH01.2003
Skills
- Time Management
- Strategic Decision Maker
- Exceptional Communicator
- Complex Problem Solver
- Efficient Troubleshooter
- MS Office Suite Proficient
- Training & Development
- Therapy & Counseling Services
- Sterilization Techniques
- Critical Thinker
- Psychology
- Individualized counseling
- Patient support
- Case Management
- Records Management
- Group Therapy
- Patient Needs Assessment
- Documentation And Reporting
- Medical Records Management
- Emotional awareness
- Court Mandated Reporter
- Direct Patient Care
- Home Visits and Inspections
- Case Management Tracking
- Documentation proficiency
Certificationslicensures
- National Association of Orthopedic Technologist Certification
- Personal Training & Fitness Certification
- Medical Assistant Certification
- CPR Certification
- MRDD Certification
Timeline
Case Manager
Life Anew Behavioral Health
08.2024 - Current
Owner
M & S ENTERPRISE LLC
07.2023 - Current
Clinical Research Coordinator
Cleveland Clinic Main Campus
01.2020 - Current
Orthopedic Tech/ Medical Assistant
Cleveland Clinic- Sports Health Clinic
01.2006 - Current
Medical Assistant
Cleveland Clinic
01.2004 - 01.2006
Medical Records Clerk
Cleveland Clinic
01.2003 - Current
B.S. - Human Services – Concentration in Counseling
University of Phoenix
A.A. - Psychology – Concentration in Counseling
University of Phoenix
Medical Assistant -
Cleveland Institute of Dental and Medical Assistants
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