Shantique Jackson
Americus
Summary
Professional with strong background in customer service and communication, well-prepared to excel and grow within the company. Known for effectively handling customer/student inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Contact Center Representative
Lindenwood Education
10.2022 - Current
- Work from home position
- Helping students of a variety of schools to get enrolled and to the correct department
- Assist students in the financial aid process
- Chat/Text with students in regards to their enrollment process online
Lead Teacher
Southwest GA Community Action Council
10.2018 - 10.2021
- Provided varied instruction styles for diverse learning modalities.
- Attended regular teacher training to continue professional development.
- Planned lessons to meet learning needs of groups and individuals.
Sales Associate
Belk
10.2016 - 01.2019
- Greet and help customers find their best attire
- Offer belk rewards cards, meet sales goals monthly.
- Informed customers of promotions and special offers to increase sales.
- Rotated stock using clearance markdowns and special sales promotions.
- Assisted customers with sales and service needs.
Paraprofessional
Sumter Primary School
10.2017 - 10.2018
- Helped supervising teachers manage the classroom and implement lesson plans.
- Instructed students on concepts outlined in lesson plans.
Financial Representative (Summer Intern)
South Ga Tech
06.2016 - 08.2016
- Maintained impeccable and well-protected data for financial aid programs.
- Coordinated federal, state and local financial aid for school students.
Cashier
Taco Bell
01.2011 - 07.2016
- Engaged customers in pleasant conversation while completing cash register transactions.
- Provided information to customers on products or services.
Quality Assessor
Concentra Solutions
12.2013 - 07.2015
- Office Setting: Listening to quality rated recorded calls and grading upon approval of company
Education
Associate's Degree - Applied Science (Early Childhood Education)
South GA Tech College
Americus, GA12.2017
BS - Organizational Leadership
Valdosta State University
08.2027
Diploma - undefined
Americus Sumter County High South
Americus, GA05.2011
Skills
- Microsoft Office (10 years)
- Teaching
- Retail sales
- Organizational Skills
- CPR
- Time Management
- Customer Service (8 years)
- Early Childhood Education
- Quality Assurance
- Account Updating
Certification
- Obtained:
- Present Fire Safety, Oct 2018 - Oct 2021
- Silver, CPR & First Aid, CDA, Oct 2018 - Oct 2020
Timeline
Senior Contact Center Representative
Lindenwood Education
10.2022 - Current
Lead Teacher
Southwest GA Community Action Council
10.2018 - 10.2021
Paraprofessional
Sumter Primary School
10.2017 - 10.2018
Sales Associate
Belk
10.2016 - 01.2019
Financial Representative (Summer Intern)
South Ga Tech
06.2016 - 08.2016
Quality Assessor
Concentra Solutions
12.2013 - 07.2015
Cashier
Taco Bell
01.2011 - 07.2016
BS - Organizational Leadership
Valdosta State University
Diploma - undefined
Americus Sumter County High South
Associate's Degree - Applied Science (Early Childhood Education)
South GA Tech College
Section name
Authorized to work in the US for any employer