Shantira Burrows
The Bahamas
Summary
Seasoned Waitress Trainer recognized for exceptional ability to train staff in high-volume dining environments, ensuring productivity and efficiency in task completion. Possess specialized skills in customer service training, conflict resolution, and team leadership. Excel at communication, adaptability, and problem-solving, leveraging these soft skills to foster a positive work culture and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Waitress Trainer
Holiday Inn Express Hotel
Charlotte NC
05.2023 - Current
- My role as a a waitress trainer is to educate new members of the waitstaff on the basics of the restaurant,engage in continuous training ,provide ongoing instruction and wait tables when needed .My job is to enhance the professional skills and knowledge within the hospitality sector to meet industry standards of service delivery and customer satisfaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Housekeeping Room Attendant
BahaMar Resort
Nassau Bahamas, BHS
05.2021 - 05.2023
Waitress Trainee
Marriot Hotel
Charlotte NC
05.2018 - 05.2022
Cashier
Island Luck
Nassau Bahamas, New York
02.2016 - 05.2018
- To assist customers in the store checkout process.Cashier duties are ringing up sales collecting payments and giving appropriate change .
Education
Associate of Applied Science -
Blue Ridge College
Hendersonville, NC02-2027
Skills
- Customer service
- Employee training
- Point of sale operation
- Inventory management
Languages
English
Professional
Timeline
Waitress Trainer
Holiday Inn Express Hotel
05.2023 - Current
Housekeeping Room Attendant
BahaMar Resort
05.2021 - 05.2023
Waitress Trainee
Marriot Hotel
05.2018 - 05.2022
Cashier
Island Luck
02.2016 - 05.2018
Associate of Applied Science -
Blue Ridge College