SHANTISE HOOD
Fredericksburg,VA
Summary
Dedicated and compassionate behavioral health professional with over 11 years of community service experience, including 7 years in the clinical mental health care industry. Expertise includes strong leadership, collaboration, and clinical decision-making skills developed through complex case management, interdisciplinary coordination, crisis intervention, and peer support in community mental health settings. Recognized for professionalism and sound clinical judgment, along with a commitment to mentoring new staff and enhancing team-based care delivery. Proficient in providing clinical services to individuals with serious mental illness, substance use disorder, or co-occurring disorders.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Therapist II/Clinical Services Case Worker
Prince William County Government
Woodbridge, VA
12.2023 - Current
- Conduct comprehensive assessments, mental health and substance abuse screenings to include the Columbia-Suicide Severity screenings, ASAM, SMI screenings, trauma screenings, and making initial diagnosis.
- Attend continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Deliver crisis intervention for individuals including developing and implementing risk management plans for adults and youth with mental health, substance use, and co-occurring disorders.
- Formulate independent diagnoses and evaluate complex cases for individuals with acute, chronic, and severe mental illness. aligned with the Diagnostic and Statistical Manual of Mental Disorders guidelines.
- Utilize motivational interviewing strategies.
- Maintain individual records, ensuring accuracy and confidentiality in all documentation.
- Consult with other Community Services programs and community agencies to facilitate referrals and service delivery for individuals requiring multiple services.
- Demonstrate initiative and professionalism in high-pressure settings.
- Demonstrate leadership during crisis situations by coordinating communication among providers.
- Collaborate with internal and external treatment providers, hospitals, community agencies, and internal multidisciplinary teams to ensure continuity of care
- Provide psychoeducation and therapeutic interventions to individuals and families on mental health, substance use, and co-occurring disorders to present resources and coping strategies, and promote understanding and support.
- Participate actively in case consultations and interdisciplinary treatment discussions.
- Work closely with other clinicians and supportive staff in a team environment.
- Contribute to a collaborative team environment through mentorship, reliability, and strong organizational skills.
- Support onboarding and peer guidance for newly hired clinicians.
- Execute tasks using Microsoft Word for document creation, Excel for data organization, and Outlook for effective correspondence management.
- Utilize electronic behavioral health record systems to enhance individual data management.
Resident In Counseling
Holistic Counseling Inc. (Private Practice)
Woodbridge, VA
05.2021 - 07.2024
- Conducted individual and group counseling sessions to support individual mental health needs.
- Assisted in crisis intervention and provided immediate support to individual experiencing acute distress.
- Documented individual progress and maintained accurate records in compliance with professional ethical standards and HIPAA regulations.
- Developed therapeutic resources and materials to enhance individual engagement and understanding.
- Engaged in continuous professional development through supervision, training, and reflective practice sessions.
- Conducted thorough mental health assessments to create personalized treatment plans aimed at enhancing individual well-being.
- Mentored and provided peer support and guidance to interns and clinical staff to enhance professional development.
- Conducted crisis intervention services for individual experiencing acute mental health issues, stabilizing their emotional state, providing support, and connecting them with appropriate resources.
- Supported individual in addressing substance abuse issues by providing psychoeducation on addiction and facilitating referrals to specialized treatment programs.
- Utilized trauma-informed care principles when working with individuals who have experienced significant adverse life events or stressors.
- Executed tasks using Microsoft Word for document creation, Excel for data organization, and Outlook for effective correspondence management.
- Utilized electronic behavioral health record systems to enhance individual data management.
Housing Counselor II
Northern Virginia Family Service
Oakton, VA
12.2019 - 11.2022
- Supported individuals in achieving long-term economic and housing stability through comprehensive guidance in family systems, budgeting, and employment training.
- Facilitated housing application processes for individuals, ensuring compliance with program requirements.
- Collaborated with community agencies to connect individuals with essential resources and support services.
- Mentored and provided guidance to interns and housing counselors, fostering professional development and improving team performance.
- Implemented process improvements that streamlined case management workflows, increasing efficiency in service delivery.
- Ensured compliance with federal, state, and local regulations related to fair housing practices and program requirements.
- Pursued ongoing professional development by attending conferences and engaging in targeted training to effectively address individual needs.
- Advocated on behalf of individuals experiencing discrimination or unfair treatment in their pursuit of safe and affordable housing options.
- Conducted thorough assessments of individual eligibility for various housing assistance programs, ensuring accurate placement, appropriate support, and navigating available resources.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Executed tasks using Microsoft Word for document creation, Excel for data organization, and Outlook for effective correspondence management.
Case Manager
Action in Community Through Service
Dumfries, VA
09.2018 - 08.2019
- Provided case management services to support individuals in achieving housing and financial stability while addressing challenges related to homelessness, mental health, and substance abuse.
- Assessed individual needs and crafted comprehensive service plans to support self-sufficiency initiatives.
- Established and maintained partnerships with community organizations to optimize resource allocation and improve individual support systems.
- Evaluated individual eligibility for programs, ensuring adherence to regulations and guidelines.
- Monitored case progress, providing ongoing support to achieve individual goals effectively.
- Trained new staff on case management procedures, fostering a collaborative team environment.
- Advocated for individuals' rights within the community, strengthening access to vital resources and services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of individuals' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented comprehensive case management plans to address individual needs and goals.
- Referred individual to appropriate team members, community agencies and organizations to meet treatment needs.
- Executed tasks using Microsoft Word for document creation, Excel for data organization, and Outlook for effective correspondence management.
Clinical Case Management
Community Connections Inc
Washington, DC
01.2017 - 01.2018
- Coordinated comprehensive care plans for individuals, ensuring alignment with individual needs and goals.
- Conducted assessments to evaluate individual progress and adapt SMART goals for enhanced outcomes.
- Mentored and provided peer support to interns and clinical staff on effective case management practices, fostering professional development within the team.
- Assisted individuals in accessing housing, financial assistance and other community resources.
- Provided crisis intervention services to individuals facing medical, legal, emotional and mental health challenges.
- Completed psychosocial evaluations and needs assessments.
- Provided crisis intervention and risk assessments.
- Collaborated with physicians, social workers, therapists, nutritionists, and case managers to develop and implement individualized care plans and documented individual interactions and interventions in electronic charting systems.
- Contributed to a positive workplace culture through active engagement in team building activities, peer mentorship, and collaborative problem-solving efforts.
- Assisted individuals in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans and treatment plans to address individual needs, goals, and provide counseling.
- Participated in clinical supervision to maintain professional development.
- Facilitated support groups and life-skills building courses to individuals with severe mental health disorders.
- Executed tasks using Microsoft Word for document creation, Excel for data organization, and Outlook for effective correspondence management.
- Utilized electronic behavioral health record systems to enhance individual data management.
Program Coordinator
Literacy Volunteers of America
Woodbridge, VA
10.2014 - 02.2017
- Coordinated volunteer training sessions to enhance program delivery and participant engagement.
- Developed educational materials that improved literacy outcomes for diverse learner populations.
- Established partnerships with local organizations to expand outreach and resource availability.
- Oversaw scheduling and logistics for community workshops, ensuring smooth execution of events.
- Mentored new staff members, fostering a collaborative environment and promoting professional growth.
- Analyzed program data to identify trends, informing strategic planning and resource allocation.
- Collected, arranged, and input information into database system.
- Executed tasks using Microsoft Word for document creation, Excel for data organization, and Outlook for effective correspondence management.
Assistant Manager
STARBUCKS COFFEE COMPANY
Washington, DC
05.2004 - 06.2009
- Led team in delivering exceptional customer service, ensuring a welcoming environment for all patrons.
- Oversaw daily operations, optimizing workflow to enhance efficiency during peak hours.
- Assisted in managing daily operations, ensuring smooth store functionality and customer satisfaction.
- Developed staff schedules, optimizing labor costs while maintaining adequate coverage during peak hours.
- Led team meetings to communicate goals and initiatives, fostering a collaborative work environment.
- Resolved customer complaints effectively, enhancing customer loyalty and retention rates through proactive solutions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Trained and mentored new staff on company policies, procedures, and customer service best practices.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
01-2022
Bachelor of Arts - Psychology with a concentration in Advance Psychology
Argosy University
01-2016
Skills
- Collaborative treatment planning
- Coaching and development
- Team building
- Case consultation
- Effective time management and prioritization
- Clinical leadership potential
- Crisis intervention
- Building rapport
- Interdisciplinary coordination
- Community engagement and outreach
- Effective organization
Certification
- Licensed Professional Counselor
- Resident In Substance Abuse Treatment
Timeline
Therapist II/Clinical Services Case Worker
Prince William County Government
12.2023 - Current
Resident In Counseling
Holistic Counseling Inc. (Private Practice)
05.2021 - 07.2024
Housing Counselor II
Northern Virginia Family Service
12.2019 - 11.2022
Case Manager
Action in Community Through Service
09.2018 - 08.2019
Clinical Case Management
Community Connections Inc
01.2017 - 01.2018
Program Coordinator
Literacy Volunteers of America
10.2014 - 02.2017
Assistant Manager
STARBUCKS COFFEE COMPANY
05.2004 - 06.2009
Bachelor of Arts - Psychology with a concentration in Advance Psychology
Argosy University
Master of Arts - Clinical Mental Health Counseling
Liberty University