Shantisha Edwards
Starkville,MS
Summary
Dynamic customer service professional with a proven track record at Sitel, excelling in conflict resolution and sales support. Recognized for enhancing customer satisfaction through effective problem-solving and fostering strong relationships. Skilled in data entry and order processing, driving operational efficiency and team productivity.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sitel
Starkville, MS
06.2022 - Current
- Conferred with customers by telephone to provide information about products or services and take orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor
Chick Fill A
Starkville, MS
02.2020 - 06.2022
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Supervisor
Godfather's Pizza
Starkville, MS
09.2018 - 02.2020
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
High School Diploma -
Strakville High School
Starkville, MS05-2018
Skills
- Customer service
- Conflict resolution
- Sales support
- Data entry
- Order processing
- Customer relationship management
Timeline
Customer Service Representative
Sitel
06.2022 - Current
Supervisor
Chick Fill A
02.2020 - 06.2022
Supervisor
Godfather's Pizza
09.2018 - 02.2020
High School Diploma -
Strakville High School
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