Resourceful Manager with five (5) years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Successful experience in positions of increasing responsibility and duties with hands-on experience in managing compensation and labor analysis, budget and planning, merit raise preparations, financial reporting, monthly reconciliation and staff training and development. Currently, seeking a position that allows the use of my experience, skill set and financial know-hows as follows: Budgeting & Planning Merit Raise Labor reporting Compensation Software Month-end Reconciliation Financial Reporting Staff Training & Development Internal Reporting
Hi, I’m
Shantisha Hansberry
Store Manager
Semmes,AL
Summary
Overview
15
years of professional experience
Work History
Starbucks, Poarch Creek Indian Gaming Authority, Atmore, AL
Manager
05.2021 - Current
Job overview
- Builds the operational infrasctruture for opening and implementation of Starbucks daily operations
- Executes “going live” for the store opening including training of POS (creating screens for menu), hiring, training and scheduling
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
- Provides coaching and direction to the store team to take action and to achieve operational goals
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team
- Communicates clearly, concisely and accurately in order to ensure effective store operations
- Uses all operational tools to plan for and achieve operational excellence in the store
- Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management
- Solicits customer feedback and proactively researches local markets to understand customer and community needs
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
Briquettes Steakhouse, LLC, AL
Manager
02.2013 - Current
Job overview
- Monitors compliance with health and fire regulations regarding food preparation and serving
- Monitors food preparation methods, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigates and resolves complaints regarding food quality and service
- Maintains food and equipment inventories
- Schedules and receives food and beverage deliveries, checks delivery contents to verify product quality and quantity
- Schedules staff hours and assigns job duties
- Ensures team members perform to Briquettes Steakhouse standards and coaches on how to improve
- Ensures that every guest leaves happy
- Counts money and makes bank deposits
Poarch Creek Indian Gaming Authority, Atmore, AL
Senior Operations Analyst
04.2019 - 05.2021
Job overview
- Provides analytical support to all Wind Creek Hospitality operations
- Prepares trend analysis for all operational departments
- Continually evaluates and monitors Wind Creek Hospitality’s activity and financial performance to ensure that goals and plans are achieved
- Gathers and analyzes data to provide management with meaningful reports
- Creates labor models specific to each department, leads labor and forecasting meetings for the property and provides weekly labor reports to management
- Conducts cost analysis, provides results and recommendations to management to make informed business decisions
- Communicates clearly: orally and through written analysis, charts & graphs
- Assists in design and preparation of presentations
- Provides ongoing labor studies for all operational areas and provides documented reports based on findings to key management personnel
- Conducts labor utilization, time studies and the implementation of a labor model based on the results
- Continually looks for ways to make operations more efficient, while maximizing profitability
- Acts as a role model and always presents oneself as a credit to Wind Creek Hospitality and encourages others to do the same
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
- Participates in on-going and special operational analytical projects
Poarch Creek Indian Gaming Authority, Atmore, AL
Planning & Analysis Analyst II
03.2018 - 04.2019
Job overview
- Provides analytical support to all Wind Creek Hospitality’s corporate and operational business team
- Assists compensation specialist in duties as needed and fills in as a back-up and support role
- Prepares, develops and maintains departmental procedures for daily, monthly and quarterly tasks
- Prepares financial trend analysis, labor and compensation analysis and budget analysis
- Gathers and analyzes data to provide management with meaningful reports
- Develops, maintains and enhances spreadsheets and databases with financial and non-financial data
- Communicates clearly: orally and through written analysis, charts & graphs
- Assists in design and preparation of presentations and technical report writing
- Assists in historical performance analysis and appropriate summaries
- Participates and supports the function of labor forecasting and reporting models to meet the business needs of operating properties and associated corporate operations
- Participates in on-going and special operational analytical projects
- Supports processes for compensation incentives, organizational charts, and job description requests
- Participates in the budgeting process for Wind Creek Hospitality as directed
Poarch Creek Indian Gaming Authority, Atmore, AL
Compensation Specialist
03.2015 - 03.2017
Job overview
- Assists with all procedures, processes and tracking of information pertaining to new jobs, job descriptions, and compendium changes as needed
- Maintains integrity of job description standards for all Wind Creek Hospitality employment positions and updates or makes changes, as needed
- Prepares job descriptions, job analysis, job evaluations and job classification in accordance to Wind Creek Hospitality policies and Tribal Gaming Commission compliance
- Assists with ongoing research into marketing trends and metrics, reports findings and best practices as aligned with the compensation policy and goals of Wind Creek Hospitality
- Updates company organizational charts and responsible for the utmost accuracy for TGC or Audit requests
- Under direction of Planning & Analysis Manager, will provide information and support of any requests from property or corporate management and assists in daily tasks from the various HR departments
- Collects and analyzes HR data, processes paperwork for functional area according to standards and procedures and aligns research or analysis with Wind Creek Hospitality Human Resource visions and goals to maintain quality staffing
- Utilizes Wind Creek Hospitality standards, policies, and procedures regarding quarterly or yearly compensation directives and assignments
- Supports processes for compensation incentives for all properties as directed by Wind Creek Hospitality policy and procedures
- Promoted to Planning Analysis Analyst II
University of South Alabama Medical Center, AL
Research Specialist/ Clinical Coordinator
06.2014 - 03.2015
Job overview
- Participates in and coordinates the planning, development, and implementation of clinical protocols in accordance with research parameters set out by the Principal Investigator
- Prepares and submits required Institutional Review Board (IRB) information for approval of the research protocol
- Ensures accurate documentation of trial regulatory requirements including patient information; participates in the recruitment, initial screening, enrollment and retention of clinical research subjects; reviews patient data from medical records and ensures accurate completion of report forms as required by specific clinical trials
- Submits and transmits completed forms to the relevant clinical trial sponsor; coordinates the receiving of clinical trial equipment and supplies as required by the specific trial protocol
- Performs data entry into research database using a PC
- Tracks patient appointments in coordination with the data collection requirements of specific trial protocol
- Prepares study activity report for sponsors and other medical, legal and regulatory bodies as appropriate
- Coordinates the scheduling of patients for ancillary clinical testing as directed by the principle investigator
- Ensures compliance with applicable federal, state and institutional regulations; assists in the preparation of grant applications and progress reports
- Ensures safety in the handling, packaging and forwarding of biohazardous materials as required by sponsor
- Orders equipment and supplies; regular and prompt attendance; ability to work schedule as defined and overtime as required
University of South Alabama Center for Healthy Communities, AL
Research Specialist
02.2009 - 02.2013
Job overview
- Conducts various research projects at the USA Medical Center and other locations
- Implements research protocols; conducts individual research interviews
- Gathers research data through interviews, focus groups, and medical chart review
- Conducts focus groups by leading a small group of participants in discussions on specific topics of interest
- Follows Institutional Review Board (IRB) guidelines in dealing with human subjects
- Records participants’ comments by hand or using a PC: transcribes dictation from recorded focus group sessions when necessary
- Enters research data into a database using a PC
- Compiles data and performs statistical analysis
- Designs research instruments and tools to be used in assessment
- Assists in preparing Institutional Review Board (IRB) applications
- Conducts online reference searches and literature reviews for research proposals, publications and grant applications
- Prepares reports of research findings
- Assists with writing manuscripts for publications
- Travels to various community facilities in the Mobile area to conduct surveys and interviews
- Interacts by phone, letter or in person with faculty, staff, research participants and external organizations
- PUBLISHED, Bryan, Valerie & Brye, Willette & Hudson, Kenneth & Dubose, Leevones & Hansberry, Shantisha & Arrieta, Martha
- (2014)
- Investigating Health Disparities through Community-Based Participatory Research: Lessons Learned from a Process Evaluation
- Social work in public health
- 29
- 318-34
- 10.1080/19371918.2013.821356
- Freed, C
- R., Hansberry, S
- T., & Arrieta, M
- I
- (2013)
- Structural and hidden barriers to a local primary health care infrastructure: Autonomy, decisions about primary health care, and the centrality and significance of power
- In Social Determinants, Health Disparities and Linkages to Health and Health Care (Vol
- 31, pp
- 57-81)
- (Research in the Sociology of Health Care; Vol
- 31)
- Emerald Group Publishing Ltd.
- DOI: 10.1108/S0275-4959(2013)0000031006
Education
University of South Alabama Mobile
B.S from Applied Sciences
University Overview
GPA: 3.05/ 4.0
Phoenix, AZ
Masters from Business Administration
University Overview
GPA: 3.83/4.0
Skills
Microsoft Office (Word, Excel, PowerPoint, Access), Payfactors Compensation Software, CompAnalyst Compensation Software, Economic Research Institute (ERI) compensation software, SQL, Financial reporting/presentation, Gang of 3 (scheduling software)undefined
Timeline
Manager
Starbucks, Poarch Creek Indian Gaming Authority, Atmore
05.2021 - Current
Senior Operations Analyst
Poarch Creek Indian Gaming Authority, Atmore
04.2019 - 05.2021
Planning & Analysis Analyst II
Poarch Creek Indian Gaming Authority, Atmore
03.2018 - 04.2019
Compensation Specialist
Poarch Creek Indian Gaming Authority, Atmore
03.2015 - 03.2017
Research Specialist/ Clinical Coordinator
University of South Alabama Medical Center
06.2014 - 03.2015
Manager
Briquettes Steakhouse, LLC
02.2013 - Current
Research Specialist
University of South Alabama Center for Healthy Communities
02.2009 - 02.2013
University of South Alabama Mobile
B.S from Applied Sciences
05.2008
Masters from Business Administration
05.2013
Similar Profiles
SUMIT SHARMASUMIT SHARMA
Mgr. CRM and Marketing Technology at Saskatchewan Indian Gaming Authority (SIGA)Mgr. CRM and Marketing Technology at Saskatchewan Indian Gaming Authority (SIGA)
Raquel ShingooseRaquel Shingoose
Surveillance Operator at SIGA (Saskatchewan Indian Gaming Authority)Surveillance Operator at SIGA (Saskatchewan Indian Gaming Authority)
Trevor KequahtoowayTrevor Kequahtooway
Part-Time Security Officer at Saskatchewan Indian Gaming AuthorityPart-Time Security Officer at Saskatchewan Indian Gaming Authority
Eva Marzee HughesEva Marzee Hughes
Contract Administrator at Alcon Laboratories, Inc.Contract Administrator at Alcon Laboratories, Inc.
Britney HurryBritney Hurry
Adjunct Clinical Nursing Instructor at Bishop State Community CollegeAdjunct Clinical Nursing Instructor at Bishop State Community College