Danielle Law

• Trouble-shooted software services software issues and providing clients with solutions to meet their business needs.
• Comfortably answered (how-do-I?) and (how-should-I?) inquiries and requests
• The ability to respond to client inquiries and issues including bugs, feature requests, and business processes through phone, chat, and email.
• Document frequently asked questions and preparing knowledge based content.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

• Organized store merchandise racks and displays to

promote and maintain visually appealing environments.

• Approached browsing customers to initiate conversations

to determine buying preferences.

• Promoted customer loyalty and consistent sales by

delivering friendly service and knowledgeable

assistance.

• Provided professional telephone customer service

pertaining to orders, promotions, store operations and