Shantoria Jackson
Pembroke Pines,FL
Summary
Customer service professional with over ten years of experience in operations and customer relations. Proven track record in strategic planning and team leadership, effectively addressing complex challenges. Expertise in leveraging emerging trends and technologies to drive business initiatives and meet sales goals. Proficient in financial oversight, inventory control, and promotional strategies to enhance revenue.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Office Clerk
SP+
Fort Lauderdale, FL
04.2023 - Current
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed client communication, scanning documents and distribution of mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Manager
Anu You Beauty
Miami, FL
08.2012 - 08.2025
- Greeted and assisted customers to foster positive experiences.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed key customer relationships to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
- Created successful strategies to develop and expand customer sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Operated register, handled cash and processed credit card transactions.
Stocker Associate
Walmart
Davie, FL
05.2016 - 06.2018
- Updated product labels to reflect accurate pricing.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Lifted materials of varied weights on regular basis.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Education
Science Education
Broward College
Fort Lauderdale, FL 04.2025 - 07.2026
South Crescent Technical College
Skills
- New Business Development
- Work Planning and Prioritization
- Verbal and Written Communication
- Sales Strategics
- Cost Analysis and Savings
- Quality Assurance
- Sales Tracking
- Clerical and Dispatching
- Customer Service Management
- Policy Development and Enforcement
- Focus and Follow-Through
- Goal Setting
- Problem Anticipation and Resolution
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Certification
- Cosmetology Diploma - 2018
Timeline
Science Education
Broward College
04.2025 - 07.2026
Office Clerk
SP+
04.2023 - Current
Stocker Associate
Walmart
05.2016 - 06.2018
Manager
Anu You Beauty
08.2012 - 08.2025
South Crescent Technical College