SHANTORIA JONES
H.R
Atlanta,GA
Summary
Goal-oriented Human Resources Specialist with 10 years of experience in improving company operations and solving problems .Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Human Resources Specialist
United States Army
07.2011 - Current
- Led diverse training simulations to prepare teams for combat and emergency situations
- Provided strategic advice to meet team operational goals resulting in standards being met
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Handled administrative requirements, maintained records and submitted operational reports
- Document preparation, drafting requests, and overseeing official documentation, such as ID cards and tags.
Pricing Coordinator
Univar Solutions
09.2017 - 05.2022
- Reviewed Purchase Orders and entered correct data into SAP
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Developed creative presentations, trend reports, kitted assets and product data sheets.
Apple at Home Advisor
Conduent
01.2019 - 10.2022
- Provided world class customer service through chat technical support for various Apple and non-Apple devices for functionality and network connectivity
- Accurately logged all customer interactions in the Apple contact management system
- Responded to support requests by patiently walking customers through basic troubleshooting tasks
Phone Sales Representative
Summit Racing Equipment
09.2019 - 12.2020
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Pensacola High School
Pensacola, FL 08.2005 - 05.2009
Associate of Applied Science - Information Technology
Purdue University - North Central
Westville, IN 06.2020 - 05.2023
Skills
Additional Information
- Honors and Achievements , Secret Security Clearance, , Soldier of the Year Award
Timeline
Associate of Applied Science - Information Technology
Purdue University - North Central
06.2020 - 05.2023
Phone Sales Representative
Summit Racing Equipment
09.2019 - 12.2020
Apple at Home Advisor
Conduent
01.2019 - 10.2022
Pricing Coordinator
Univar Solutions
09.2017 - 05.2022
Human Resources Specialist
United States Army
07.2011 - Current
High School Diploma -
Pensacola High School
08.2005 - 05.2009