Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantoy McDonald

Coral Springs

Summary

Customer Care Professional with 6 years of experience in delivering exceptional customer service and fostering brand loyalty. Skilled in team leadership, communication, and conflict resolution, enhancing customer satisfaction and retention. Demonstrates a strong ability to build relationships and improve service environments, dedicated to advancing in customer care excellence.

Overview

7
7
years of professional experience

Work History

Customer Care Professional

American Express Inc
- 11.2024
  • Provided empathetic support to customers, fostering strong relationships and promoting brand loyalty through personalized interactions.
  • Exhibited a positive attitude while engaging with customers, contributing to a welcoming environment that encouraged open communication.
  • Delivered responsive customer service by addressing inquiries and resolving issues, leading to noticeable improvements in customer satisfaction scores.

CSR

Chewy Inc
04.2023 - 10.2024
  • Delivered exceptional customer service, resolving issues effectively and enhancing customer satisfaction through attentive communication.
  • Processed customer orders accurately, ensuring timely fulfillment and contributing to increased repeat business.

Shift Supervisor

Starbucks Coffee Company
04.2018 - 04.2023
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Fostered a collaborative team environment, enhancing employee morale and facilitating efficient problem resolution.

Education

Business Management -

University of Phoenix-Arizona

High School Diploma - undefined

Dave Thomas Education Center
Coconut Creek, Florida
06.2016

Skills

  • Customer Service Expert
  • Problem Solving Expert
  • Coaching Expert
  • Time Management Expert
  • Communication Expert
  • Relationship Management Expert
  • Team Leadership Expert
  • Training Expert
  • Active Listening Expert
  • Conflict Resolution Expert
  • Customer Retention Expert
  • Process Improvement Expert

Timeline

CSR

Chewy Inc
04.2023 - 10.2024

Shift Supervisor

Starbucks Coffee Company
04.2018 - 04.2023

Customer Care Professional

American Express Inc
- 11.2024

High School Diploma - undefined

Dave Thomas Education Center

Business Management -

University of Phoenix-Arizona

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