SHANTRAIL PARKER
Burlington,NC
Summary
Dedicated professional successful in long-term classroom management on behalf of teachers absent for extended periods. Dedicated to helping students develop to full potential. Talent for utilizing diverse educational techniques.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Alamance Burlington School System
Burlington, NC
11.2023 - Current
- Created an environment conducive to learning while managing challenging behaviors.
- Administered tests and assessments according to school guidelines.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Remote Program Specialist
Covance
Durham, NC
09.2019 - 12.2023
- Quickly and efficiently respond to incoming calls and faxes, and identify how best to assist.
- Document calls in appropriate tracking systems, and handle or escalate calls per established procedures.
- Conduct insurance verifications to understand if the patient’s prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients, per the program specifications.
- Process patient applications of various complexities, and follow the program's specifications to determine their eligibility. Place follow-up calls and respond to inquiries from patients and/or healthcare providers as necessary.
- Maintain a professional, calm, and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language.
Remote Account Resolution Specialist
Wells Fargo
Raleigh, NC
09.2017 - 09.2019
- Collect on designated high-risk delinquent accounts on customers' nationally.
- Negotiate account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standard.
- While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
CUSTOMER SERVICE REPRESNTATIVE, AAA
05.2012 - 12.2014
- Engage with members, customers, and service providers over the telephone by providing an exceptional customer experience.
- Provide accurate information members as well as customers.
- Effectively uses computer systems for tracking, information gathering, and troubleshooting.
CUSTOMER SERVICE SPECIALIST
West
Rocky Mount, NC
01.2009 - 04.2012
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers problems.
Education
HIGH SCHOOL DIPLOMA -
SOUTHEAST HALIFAX HIGH SCHOOL
5 2008
Some College (No Degree) - Assistant Teacher Certification
Alamance Community College
Graham, NCSkills
- Group and individual instruction
- Elementary education
- Customer service
- Effective communication
- Call documentation
- Active listening
- Conflict resolution
- Empathy and patience
Activities
- Volunteer at multiple locations (NC Food Bank, Habitat for Humanity, Marbles Kids Museum) 2
Accomplishments
- Winner of the “Wells Fargo Employee of the Quarter” Award, 2019
References
References available upon request.
Timeline
Substitute Teacher
Alamance Burlington School System
11.2023 - Current
Remote Program Specialist
Covance
09.2019 - 12.2023
Remote Account Resolution Specialist
Wells Fargo
09.2017 - 09.2019
CUSTOMER SERVICE REPRESNTATIVE, AAA
05.2012 - 12.2014
CUSTOMER SERVICE SPECIALIST
West
01.2009 - 04.2012
HIGH SCHOOL DIPLOMA -
SOUTHEAST HALIFAX HIGH SCHOOL
Some College (No Degree) - Assistant Teacher Certification
Alamance Community College
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