Shantrell Bellamy
Jacksonville,FL
Summary
My Name Is Shantrell Bellamy. I am a dedicated Customer Service Professional with over 10 years of experience in supporting patients and providing Superior service. I am organized and reliable with experience supporting daily medical documentation, scheduling coordination, and communication. As a Patient Support Representative of 8 years, I will bring valuable experience in addressing and resolving patients issues effectively. I am known for strong focus on providing quality customer service and achieving positive outcomes. I am committed to delivering polished, reliable and high standard professional service. I am a dependable candidate and successful at maintaining a positive attitude. I am Eager to contribute to team success and further develop my professional skills and commitment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Quipt Home Medical
03.2025 - Current
- Collaborated with healthcare providers to assess patient needs and streamline equipment delivery processes.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Input patient information using Bright Tree to document referrals, demographics and insurance.
- Verified insurance eligibility and benefits for patients prior to referral processing.
- Coordinated daily dispatch operations for DME, ensuring timely and efficient service delivery.
Patient Support Representative
Borland Groover
05.2017 - Current
- Receive in-bound calls and initiated out-bound daily calls to Schedule appointments and procedures for patients.
- Routed incoming mail and messages to relevant personnel without delay.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed documents by Inputting patients information , making referral tasks, filing records, preparing correspondence and creating reports.
- Conducted thorough insurance verifications to ensure patient eligibility and coverage accuracy.
Office Clerk
C & S Wholesale Grocers
06.2015 - 05.2017
- .Entered data into database systems with high accuracy and attention to detail.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Input data accurately into electronic databases, ensuring high levels of precision and consistency.
- Collaborate with team members to streamline data entry processes and enhance workflow efficiency.
- Monitor database systems for discrepancies, implementing corrective actions to resolve issues promptly.
Inventory Scanner
C & S Wholesale Grocers
05.2014 - 06.2015
- Gathered, sorted and scanned documents to enter into computer system.
- Monitored company inventory to keep stock levels and databases updated.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Consistently lifted materials weighing as much as [5 pounds.
- Operated scanning equipment to ensure accurate inventory tracking.
- Maintained organized work areas to enhance operational efficiency.
Sales Associate
Hyatt Hotel Gift Shop
03.2013 - 05.2014
- Managed materials inside shop and at job locations.
- Helped managers with daily checklists and last-minute requirements.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Helped customers find merchandise and assisted with sizing and accessories.
- Inventoried supplies regularly and reported needs to management.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Home Help Aide
Senoir Bridge
09.2010 - 03.2013
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Transported clients for medical and personal outings.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Delivered top-notch care for patients with developmental disabilities, acquired illnesses or injuries.
- Assisted clients with daily living activities, ensuring comfort and safety in their homes.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL05.2008
Skills
- Customer service
- Computer Skills
- Administrative Skills
- Insurance verification
- Medical documentation
- EHR management
- Communication
- Microsoft outlook, word, and Excel
- Patient payment processing
- Friendly, positive attitude
- Problem-solving
- Driven work ethic
Accomplishments
- Achieved Gold Cards for consistent quality and adherence by completing required performance with accuracy and efficiency.
- Achieved Trainer position through effectively helping with task and maintaining consistence performance.
- Achieved "Top Gun" by the most products scanned with rapid and efficiency.
Certification
- CNA - Certified Nurse Assistant- Training
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Quipt Home Medical
03.2025 - Current
Patient Support Representative
Borland Groover
05.2017 - Current
Office Clerk
C & S Wholesale Grocers
06.2015 - 05.2017
Inventory Scanner
C & S Wholesale Grocers
05.2014 - 06.2015
Sales Associate
Hyatt Hotel Gift Shop
03.2013 - 05.2014
Home Help Aide
Senoir Bridge
09.2010 - 03.2013
High School Diploma -
William M. Raines High School
Software
- DASH
- EHR SYSTEM
- NEXTGEN
- PHREESIA
- BRIGHT TREE
- CAREPORT
- OUTLOOK
- MICROSOFT TEAMS
- POWERPOINT
- ZOOM