Shantrell Stewart
Administrative Assistant
Chester,VA
Summary
Psych Tech III with 6+ years of combined clinical and administrative experience across mental health, municipal, and corporate settings. Skilled in patient care and behavioral de-escalation, electronic records documentation, data entry, and HR/AP processes, consistently producing audit-ready records and improving operational accuracy. Collaborative and detail-focused professional applying clinical judgment and administrative systems fluency to enhance patient-centered care and streamline workflows.
Overview
6
6
years of professional experience
Work History
PSYCH TECH III
Central State Hospital
01.2026 - 02.2026
- Assists patients with hygiene, dressing, and meals to maintain daily functioning and promote independence.
- Monitors patient behavior and applied de-escalation techniques, reducing incidents and escalating concerns promptly.
- Measures and recorded vital signs and safely transported patients to appointments and activities.
- Documents accurate, timely narrative entries in electronic records to support continuity of care.
- Engages patients in therapeutic activities to build coping skills and improve behavioral health outcomes.
BADGE ASSOCIATE
Virginia General Assembly
12.2025
- Issued and maintained identification badges for legislative staff and authorized visitors, improving badge processing efficiency with accurate record updates.
- Enforced access control procedures and verified credentials to uphold Capitol and General Assembly Building security protocols.
- Maintained detailed records of issued badges and visitor logs, ensuring timely retrieval of badges upon employment termination or exit.
- Resolved technical issues with the badging system and provided user support to minimize downtime and service disruptions.
- Enforced security policies for lost badge replacements and policy compliance, managing fee processing and reducing repeat incidents.
TEMPORARY OFFICE CLERK
Goya Foods (RemX Staffing)
10.2025 - 11.2025
- Managed high-volume incoming calls, emails, and departmental correspondence while maintaining response accuracy and timeliness.
- Performed data entry and account verification in IBM AS/400, improving record accuracy and reducing research time.
- Updated HR and AP records in SAP and processed invoices to maintain organized financial documentation.
- Maintained DOT compliance files and audit-ready documentation to support regulatory inspections.
- Supported HR onboarding and maintained confidential personnel files to ensure secure and compliant recordkeeping.
DATA ENTRY CLERK
Hopewell City Treasurer’s Office (Robert Half)
05.2025 - 06.2025
- Managed 25–40 daily citizen inquiries about billing and payments, improving response consistency and turnaround.
- Processed tax payments using TylerLinks and Munis with accurate transaction posting and audit-ready records.
- Performed accounts receivable data entry and reconciled discrepancies to maintain accurate municipal ledgers.
- Organized financial documentation and supported municipal operations to ensure timely access to records.
- Designed standardized receipt templates to accelerate record retrieval and enhance audit readiness.
ADMINISTRATIVE ASSISTANT
Virginia General Assembly
12.2024 - 02.2025
- Managed multi-line phone system and front-desk traffic, improving response consistency and caller routing efficiency.
- Maintained impartial service to officials and public, ensuring professional interactions and conflict avoidance during inquiries.
- Issued and updated building access badges, enhancing security control and reducing unauthorized entry incidents.
- Handled copying, scanning, filing, and database updates to maintain accurate records and accelerate document retrieval.
CUSTOMER SERVICE REPRESENTATIVE - Remote
CorVel Corporation
06.2023 - 01.2024
- Managed 80–100 daily claim calls, maintaining accurate CRM records and improving response consistency.
- Entered detailed claim information into CRM systems to ensure timely processing and measurable case progress.
- Scheduled telehealth appointments and coordinated treatment authorizations to accelerate care delivery and reduce delays.
- Communicated with adjusters and medical staff to resolve case issues and support timely claim resolution.
NEMT DISPATCHER - Remote
Verida
11.2021 - 06.2023
- Scheduled Medicaid trips and verified eligibility to ensure compliant patient transport and timely pickups.
- Calculated trip rates and maintained policy compliance to minimize billing discrepancies and denied claims.
- Assigned drivers by route, availability, and accessibility needs to optimize coverage and reduce wait times.
- Confirmed trip completion and resolved issues to improve service reliability and passenger satisfaction.
HUMAN RESOURCES SPECIALIST INTERN
Parham Health & Rehabilitation
01.2020 - 04.2020
- Conducted applicant screenings and scheduled interviews, accelerating time-to-hire with measurable results.
- Supported onboarding, orientation, and HRIS updates to standardize new-hire setup and improve data accuracy.
- Maintained confidential employee files and ensured compliance, reducing documentation errors and audit risk.
Education
Associate of Applied Science - Human Resources Specialist
Bryant & Stratton College
Richmond, VA06-2020
Skills
- Customer Service
- Administrative Support
- Data Entry
- Records Management
- HR Support
- Government/Public Sector
- Accounts Payable/Receivable
- Scheduling
- Call Center Support
- Dispatching & Logistics
- Compliance
- Microsoft Office
- CRM/HRIS Systems
Timeline
PSYCH TECH III
Central State Hospital
01.2026 - 02.2026
BADGE ASSOCIATE
Virginia General Assembly
12.2025
TEMPORARY OFFICE CLERK
Goya Foods (RemX Staffing)
10.2025 - 11.2025
DATA ENTRY CLERK
Hopewell City Treasurer’s Office (Robert Half)
05.2025 - 06.2025
ADMINISTRATIVE ASSISTANT
Virginia General Assembly
12.2024 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE - Remote
CorVel Corporation
06.2023 - 01.2024
NEMT DISPATCHER - Remote
Verida
11.2021 - 06.2023
HUMAN RESOURCES SPECIALIST INTERN
Parham Health & Rehabilitation
01.2020 - 04.2020
Associate of Applied Science - Human Resources Specialist
Bryant & Stratton College