Shantrella Rand
Rochester,NY
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
9
9
years of professional experience
Work History
CNA
St Ann’s Nursing Home Of The Aged
01.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided good oral and personal hygiene by helping patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure.
- Assisted with feeding and monitored intake to help patients achieve nutritional goals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Conduent
08.2015 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Walmart
03.2014 - 04.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma - Medical Administration
Iroquois Job Corps
Medina NY 02.2014
Skills
- Companionship and Emotional Support
- Quick Problem Solver
- Family Support and Assistance
Timeline
CNA
St Ann’s Nursing Home Of The Aged
01.2020 - Current
Customer Service Representative
Conduent
08.2015 - 05.2016
Customer Service Associate
Walmart
03.2014 - 04.2015
High School Diploma - Medical Administration
Iroquois Job Corps
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