Terez R. Miller
Spring,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Uhaul Moving And Storage
Houston, TX
09.2023 - 01.2025
- Run daily operations of center in General Manager’s absence.
- Make moment-to-moment decisions to allocate time and resources to appropriate. projects
- Manage and assign your team members to ensure that customers receive an excellent first impression and the highest quality of care.
- Miscellaneous duties such as installing hitches, brake controllers, etc.
- Participate in ongoing continuous U-Haul education through U-Haul University.
- Operating Forklift when needed.
- Operating Propane refills when needed as well.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Claims Desk Adjuster
Tower Hill
Houston, TX
06.2020 - 08.2023
- Handle property claims
- Estimate and/or determine coverage based on policy and carrier guidelines
- Manage efficient cycle times and quality of claims handling
- Mobilize additional resources for claim investigation
- Coordinate loss investigations on all assigned claims
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Prepared detailed reports on investigation findings and claim status for internal use.
- Communicated with personnel and legal counsel on claims involving litigation.
- Interpreted insurance policy language to apply appropriate coverage.
Customer Service Rep/Paint Sales
Lowe's Company
Augusta, GA
06.2016 - 07.2020
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Determined charges for services requested, collected deposits and payments, and arranged for billing
- Taking payment for customers
- Making payment for inbound and outbound calls, renewals, enrollments, and cancellations
- Provided accurate information about products and services to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
Stocking Clerk/Deli Clerk
Kroger Company
North Augusta, SC
09.2012 - 12.2013
- Received, stored and issued equipment, material, supplies, merchandise, foodstuffs and tools
- Examined stock to verify conformance to specifications
- Stored articles in bins, on floor and on shelves according to identifying information, such as style, size and type of material
- Compiled reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes and refusal of shipments
- Determined methods of storage, identification and stock location, considering temperature, humidity, height and weight limits, turnover, floor loading capacities and required space
Stocking Clerk and Courtesy Clerk
Kroger Company
Lithonia, GA
05.2010 - 06.2012
- Compiled data from sources such as contracts, purchase orders, invoices, requisitions and accounting reports
- Compiled records concerned with ordering, receiving, storing, issuing and shipping materials, supplies and equipment
- Compiled stock control records and information, such as consumption rate, characteristics of items in storage and current market conditions to determine stock supply and need for replenishment
Produce Clerk
Walmart Company
Augusta, GA
06.2007 - 11.2009
- Filled customers' orders, performing duties such as obtaining items from shelves, freezers, coolers, bins, tables, and containers
- Sliced meat and cheese, using slicing machine
- Dispensed beverages
- Warmed food items in oven
- Informed customers of total price of purchases
Education
High School Diploma - Social Studies
Hephzibah High School
Hephzibah, GA01.2011
Skills
- Team-Building
- Investor and board relations
- Performance and productivity improvement
- Self-Respect
- Neatness & Organization
- Excellent Communication Skills
- Recruiting and interviewing
- Employee performance evaluations
- Goal setting
- Basic Leadership Ability
- Great Customer-Services Skills
- Leadership
- Service Skills
- Top Customer Performance Skills
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Employee scheduling
- Coaching and mentoring
- Multitasking and organization
- Team leadership
- Money handling
- Reporting and documenting
References
Senovia Collins, Senovia2004@gmail.com, 706-306-0110, Department Manager, Convergent Company, Augusta, GA
Leadership Experience
- Service Skills, 3
- Top Customer Performance Skills, 2
Timeline
Assistant Manager
Uhaul Moving And Storage
09.2023 - 01.2025
Claims Desk Adjuster
Tower Hill
06.2020 - 08.2023
Customer Service Rep/Paint Sales
Lowe's Company
06.2016 - 07.2020
Stocking Clerk/Deli Clerk
Kroger Company
09.2012 - 12.2013
Stocking Clerk and Courtesy Clerk
Kroger Company
05.2010 - 06.2012
Produce Clerk
Walmart Company
06.2007 - 11.2009
High School Diploma - Social Studies
Hephzibah High School