Dedicated professional experienced in customer service and operational support. Skilled in conflict mediation and team collaboration, effectively contributing to improved customer experiences and streamlined operations across various roles.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Discovery
Davie, USA
05.2025 - Current
Supported daily operations to improve efficiency and customer satisfaction
Guided customers through purchases and resolved issues
Supported and guided team members during shifts
Mediated conflicts to maintain a positive work environment
Operated cash register and maintained accuracy
Maintained a clean and organized store
Second Assistant
All General Insurance
Sunrise, USA
06.2023 - 08.2024
Coordinated communication between clients and underwriters to ensure clarity and alignment on policy details
Processed insurance claims and maintained accurate records to support timely resolution
Researched policy updates and regulations to ensure compliance and inform stakeholders