Summary
Overview
Work History
Education
Skills
Timeline
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Shantrice Collins

Prairieville,LA

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier Team Lead

Walgreens
Gonzales, LA
10.2023 - Current
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Assisted customers with locating items within the store when requested.
  • Trained new cashiers on proper use of registers and store policies.

Customer Service Representative

Work From Home
01.2023 - 10.2023
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Troubleshot technical issues related to products or services.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Block High School
Jonesville, LA
05-2012

Skills

  • Customer Service
  • Cash Handling
  • Merchandise Restocking
  • Customer Satisfaction
  • Positive and professional
  • Problem-Solving
  • Multitasking
  • Cash Register Operation
  • Reliability

Timeline

Customer Service Cashier Team Lead

Walgreens
10.2023 - Current

Customer Service Representative

Work From Home
01.2023 - 10.2023

High School Diploma -

Block High School

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Shantrice Collins